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Can't update cPanel due to failed or aborted transfers

Shoshana Billik
  • Updated

Symptoms

If an account transfer fails to complete or you abort it, you cannot update cPanel, and this message displays on the "cPanel & WHM Upgrade Blockers" page in WHM:

CONFIG_TEXT: There are active transfers to this server. The system will block updates until those transfers end, or a user aborts them. Please read our Transfer Tool documentation for more information.

 

Cause

When the system detects unfinished transfers, it does not allow cPanel updates to proceed.

 

Resolution

cPanel 130 and lower

  1. Identify the unfinished transfer's session ID:

    # /usr/local/cpanel/3rdparty/bin/sqlite3 /var/cpanel/transfer_sessions/whmxfer.sqlite "select sessionid from sessions where state != '100'"
    cpthisisatestcopya202607210601035ab

  2. Remove the session ID from the transfers database:

    Note: You will need to replace SESSID in the following command with the output from step 1.

    # /usr/local/cpanel/3rdparty/bin/sqlite3 /var/cpanel/transfer_sessions/whmxfer.sqlite "delete from sessions where sessionid = 'SESSID';"

  3. Move aside the update-blocker file:

    # mv -v /var/cpanel/update_blocks.config /var/cpanel/update_blocks.config.bak

cPanel 132 and higher

  1. Identify the unfinished transfer's session ID:

    # sqlite3 /var/cpanel/transfer_sessions/whmxfer.sqlite "select sessionid from sessions where state != '100'"
    cpthisisatestcopya202607210601035ab

  2. Remove the session ID from the transfer database:

    Note: You will need to replace SESSID in the following command with the output from step 1.

    # sqlite3 /var/cpanel/transfer_sessions/whmxfer.sqlite "delete from sessions where sessionid = 'SESSID';"

  3. Move aside the update-blocker file:

    # mv -v /var/cpanel/update_blocks.config /var/cpanel/update_blocks.config.bak

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