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Unable to read the indexed puredb file

Sean Malen
  • Updated

Symptoms

 

Connecting to FTP is failing and resulting in the following error:

 

421 Unable to read the indexed puredb file (or old format detected) - Try pure-pw mkdb=

 

Description 

 

This error is caused by PureDB being enabled in the Pure-FTPd configuration which is not a default option enabled by cPanel.

 

Workaround

 

You will want to comment out or remove the PureDB line within /etc/pure-ftpd.conf as well as within /var/cpanel/conf/pureftpd/main (if it's configured within there as well) and then restart the FTP service:

 

/scripts/restartsrv_pureftpd

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