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The WP Toolkit window shows a scan in progress despite not running

JC Newton
  • Updated

Symptoms

The WP Toolkit window will show 0% completion when checking the security of WordPress installations, Checking for updates, and or Scanning for WordPress websites, as shown in the following image. 

Screen_Shot_2021-02-03_at_6.51.29_AM.png

 

Description

The WP Toolkit User Interface shows that it is scanning, but checking the SQLite database shows that none of these processes have actually started. 

[ root@server ~]# sqlite3 /usr/local/cpanel/3rdparty/wp-toolkit/var/wp-toolkit.sqlite3
SQLite version 3.32.3 2020-06-18 14:00:33
Enter ".help" for usage hints.
sqlite> SELECT * FROM LongTasks WHERE status='not_started';
265|cpanel-scan-new-instances|not_started|0
266|mass-check-updates|not_started|0
267|mass-security-operation|not_started|0
sqlite> .quit

 

Workaround

Check to see if the wp-toolkit-background-tasks service is running. 

[root@server ~]# service wp-toolkit-background-tasks status
Redirecting to /bin/systemctl status wp-toolkit-background-tasks.service
● wp-toolkit-background-tasks.service - Background tasks executor for WP Toolkit
   Loaded: loaded (/usr/lib/systemd/system/wp-toolkit-background-tasks.service; enabled; vendor preset: disabled)
   Active: failed (Result: start-limit) since Fri 2021-01-29 10:47:01 UTC; 5 days ago
 Main PID: 14447 (code=killed, signal=KILL)
Jan 29 10:47:01 cloud.server.tld systemd[1]: wp-toolkit-background-tasks.service: main process exited, code=killed, status=9/KILL
Jan 29 10:47:01 cloud.server.tld systemd[1]: Unit wp-toolkit-background-tasks.service entered failed state.
Jan 29 10:47:01 cloud.server.tld systemd[1]: wp-toolkit-background-tasks.service failed.
Jan 29 10:47:01 cloud.server.tld systemd[1]: wp-toolkit-background-tasks.service holdoff time over, scheduling restart.
Jan 29 10:47:01 cloud.server.tld systemd[1]: Stopped Background tasks executor for WP Toolkit.
Jan 29 10:47:01 cloud.server.tld systemd[1]: start request repeated too quickly for wp-toolkit-background-tasks.service
Jan 29 10:47:01 cloud.server.tld systemd[1]: Failed to start Background tasks executor for WP Toolkit.
Jan 29 10:47:01 cloud.server.tld systemd[1]: Unit wp-toolkit-background-tasks.service entered failed state.
Jan 29 10:47:01 cloud.server.tld systemd[1]: wp-toolkit-background-tasks.service failed.

If this is showing as down, you'll need to restart the service. 

[root@server ~]# service wp-toolkit-background-tasks start
Redirecting to /bin/systemctl start wp-toolkit-background-tasks.service

Once the service has been restarted, verify that the service is up and running. 

[root@server ~]# service wp-toolkit-background-tasks status
Redirecting to /bin/systemctl status wp-toolkit-background-tasks.service
● wp-toolkit-background-tasks.service - Background tasks executor for WP Toolkit
   Loaded: loaded (/usr/lib/systemd/system/wp-toolkit-background-tasks.service; enabled; vendor preset: disabled)
   Active: active (running) since Thu 2021-02-04 08:46:21 UTC; 10s ago
 Main PID: 6113 (run-script)
   CGroup: /system.slice/wp-toolkit-background-tasks.service
           ├─6113 /usr/bin/sw-engine /usr/local/cpanel/3rdparty/wp-toolkit/bin/run-script background-tasks-executor.php
           └─6116 /usr/bin/sw-engine /usr/local/cpanel/3rdparty/wp-toolkit/bin/run-script execute-background-task.php 268Feb 04 08:46:31 cloud.server.tld sudo[6221]: wp-toolkit : TTY=unknown ; PWD=/usr/local/cpanel/3rdparty/wp-toolkit/scripts ; USER=root ; COMMAND=/bin/sh -c find /home/cpuser...rintf '%h\0'
Feb 04 08:46:31 cloud.eja-webdesign.nl sudo[6224]: wp-toolkit : TTY=unknown ; PWD=/usr/local/cpanel/3rdparty/wp-toolkit/scripts ; USER=root ; COMMAND=/bin/sh -c find /home/cpuser/ad...rintf '%h\0'

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