Updating TuxCare PHP Extended Lifecycle Support returns 401 Unauthorized

Symptoms

When installing or updating CloudLinux TuxCare, you receive a 401 from the repository and you are unable to complete the install.

# Errors during downloading metadata for repository 'php-els':
  - Status code: 401 for https://repo.alt.tuxcare.com/alt-php-els/rpm/el/9/stable/x86_64/repodata/repomd.xml (IP: X.X.X.X)
Error: Failed to download metadata for repo 'php-els': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
 

Cause

PHP ELS uses an IP-based license system to connect and confirm access to the necessary repositories.  A misconfiguration was discovered that prevented cPanel servers that have PHP ELS from communicating with the license server. This, in turn, caused the updates to fail.

Resolution

After working with the Tuxcare team, we have been able to identify the reason for this block, and it has since been corrected. No further action is needed.