cPanel accounts show as suspended after transferring an account using the transfer tool.
Accounts can end up suspended if there is an error during the transfer process or the account was transferred in a suspended state.
First, try to unsuspend the account:
If you get an error stating that the account is not suspended:
An error occurred while attempting to unsuspend “$USERNAME”. The user “$USERNAME” is not in a suspended state.
You must first force the suspension of the account:
/scripts/suspendacct --force $USERNAME
After forcing the suspension you can then unsuspend the account: