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Imunify360 fails to install with "file too short" errors.

Devon Courtney
  • Updated

Symptoms

Imunify360 fails to install and one or more of the following errors can be found in the installation log.

opt/alt/python38/bin/python3: error while loading shared libraries: /opt/alt/python38/lib64/libpython3.8.so.1.0: file too short
ImportError: /opt/alt/sqlite/usr/lib64/libsqlite3.so.0: file too short
AttributeError: 'NoneType' object has no attribute 'Binary'

 

Description

Files from the alt-python38 and alt-sqlite packages required for Imunify360 to install are corrupt or empty. These files need to be replaced for Imunify360 to install properly and run.

 

Workaround

  1. Access the server's command line as the 'root' user via SSH or "Terminal" in WHM.
  2. Run the following command.
    • CentOS 7, CloudLinux 6, and CloudLinux 7 
      yum reinstall alt-python38* alt-sqlite
    • CloudLinux 8, AlmaLinux 8, and Rocky Linux 8 
      dnf reinstall alt-python38* alt-sqlite
    • Ubuntu 20.04 
      apt list --installed|egrep 'alt-python38|alt-sqlite'|cut -f1 -d '/'|while read pkgs;do apt-get install --reinstall $pkgs;done

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