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Named service down

Dan67868686
Hello, I have a cloud server which was working well since 2 years. But since yesterday, i received some emails from WHM Cpanel : " The "named" service is down. " When i checked, my server statut, I have time to time : The spamd service down The Mysql service down But it's recovered time to time but it's mostly the named service which is always down. I have some issues with this, i don't known how to resolve this problem. I have tried a lot of stuff but nothing works. Could you help me please ? Cheers

Comments

31 comments

Date Votes
  • andrew.n
    I suggest you to login to your server as root via SSH and issue "dmesg" command. If multiple servers are down that usually due to out of memory (OOM) which can be seen there or you can hire a professional from to track down the exact cause behind this.
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  • keat63
    Did you perform the very basic of tasks, a graceful reboot.
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  • cPanelLauren
    What is the output of the following when you run it via CLI: /scripts/restartsrv_named
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  • anjigmo

    Hello cPanelLauren I have same issue and have this:
    /scripts/restartsrv_named
    warn [restartsrv_pdns] The system is unable to find systemd configuration for the 'pdns' service...
    (XID 7wwhzb) El servicio “pdns” está deshabilitado.
    The “pdns” service is disabled.

    How can I fix this?

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  • cPRex Jurassic Moderator

    anjigmo - can you try running the cPanel RPM check command mentioned here?

    https://support.cpanel.net/hc/en-us/articles/360050585214-The-system-is-unable-to-find-systemd-configuration-for-the-pdns-service

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  • anjigmo

    Have this:

    ~# /scripts/check_cpanel_rpms
    Warning: This script is deprecated and will be removed in 11.104, please use 'scripts/check_cpanel_pkgs' instead

    I change to "scripts/check_cpanel_pkgs" and have this;

    ~# scripts/check_cpanel_pkgs
    bash: scripts/check_cpanel_pkgs: No such file or directory

     

     

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  • cPRex Jurassic Moderator

    You need that / in front of your command in order for it to run.

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  • anjigmo

    Right, my mistake.
    I did it and fo nothing:

    # /scripts/check_cpanel_pkgs
    #
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  • cPRex Jurassic Moderator

    Is that service possibly marked as disabled in WHM >> Service Manager?

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  • anjigmo

    Yes

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  • cPRex Jurassic Moderator

    That page looks like Service Status when we need to check Service Manager.

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  • anjigmo

    This;

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  • anjigmo

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  • anjigmo

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  • cPRex Jurassic Moderator

    Thanks for that - that is what I would expect to see.

    It would likely be best to submit a ticket to either us or your provider if that service isn't starting.

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  • anjigmo

    Have one week down but Contabo doesn´t respond ticket... cPanel doesn´t take care about support of my account. I don´t know what to do.... I am desperated

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  • cPRex Jurassic Moderator

    We definitely care - that's why I'm here chatting with you today.

    What happens when you run this command on the system?

    rpm -qa | grep -i pdns

    Does that show any packages on the server?

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  • anjigmo

    Nothing:

    ~# rpm -qa | grep -i pdns
    ~#
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  • anjigmo

    Have this email from my cPanel server;

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  • cPRex Jurassic Moderator

    It seems there are more issues with the machine than just the PowerDNS service if those log files also aren't available.  Is this a new server?  If so, I would recommend rebuilding the system from a new OS image at this point.

    If this isn't a new machine and you have data on it, your host would be the best point of contact as it seems the OS itself has problems.

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  • anjigmo

    This server have data on it.. I can´t re setup. I have a snapshot with this issue.... 

    Will be good to update Ubuntu 20 to 22?

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  • cPRex Jurassic Moderator

    No, trying an OS update would only make things worse.

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  • anjigmo

    Contabo even not answer support ticket... I have one week waiting for help, no body help. Only you

     

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  • cPRex Jurassic Moderator

    If the server is in such a bad state that logs can't even be created properly, even cPanel's support team wouldn't be able to resolve the issue, as there are deeper problems with the machine than cPanel.

    You may want to reach out to a paid support option - all of the companies that advertise on this page are SafeAdmin certified by our team:

    https://support.cpanel.net/hc/en-us/community/posts/19389562586519-System-Adminstration-Services

    You could also consider migrating your data to another machine if that is an option, although I'm not sure if the Transfer Tool will work with the server in its current state.

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  • anjigmo

    Can you help me to backup my accounts to restart server?

     

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  • anjigmo

    Just, show me the better way and I do

     

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  • cPRex Jurassic Moderator

    You can run "/scripts/pkgacct username" to create a full backup you can move to a new machine, or you could configure the settings you want in WHM >> Backup Configuration and then run this to backup all accounts at once:

    /usr/local/cpanel/bin/backup --force
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  • anjigmo

    what happend if I generate the logs files misings?
    Could work?

     

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  • cPRex Jurassic Moderator

    The issue is why they are missing to begin with - something broke the logging on the system, and the best thing to do would be to have an admin examine the machine.

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  • anjigmo

    I can try to regenerate thats missing files, I see what happend--- Can you guide me to creat it?

     

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