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Unable to Update the License

Comments

25 comments

  • hmaddy
    License for this ip not active. purchase or renew the license.
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  • Vs Nu
    License for this ip not active. purchase or renew the license.

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  • mrhussnain
    cpanel is not providing trial any more i am hosting provider today i create droplet in digital ocean with ready made image in cpanel & it not works
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  • Vs Nu
    cpanel is not providing trial any more i am hosting provider today i create droplet in digital ocean with ready made image in cpanel & it not works

    Thanks for the Info,But is there any official News from cPanel End regarding this ?
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  • mrhussnain
    Thanks for the Info,But is there any official News from cPanel End regarding this ?

    no bro i tested this because i am selling large level of server on daily base!
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  • cPanelLauren
    cpanel is not providing trial any more i am hosting provider today i create droplet in digital ocean with ready made image in cpanel & it not works

    We still provide trial licenses, the workflow on this changed today, in that they're not issued automatically any longer. Upon logging into WHM you should be redirected to the store where you can obtain a trial license.
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  • Vs Nu
    We still provide trial licenses, the workflow on this changed today, in that they're not issued automatically any longer. Upon logging into WHM you should be redirected to the store where you can obtain a trial license.

    Thanks for the Information
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  • Vs Nu
    @cPanelLauren Is there any way to obtain Trial key via whmapi or any other API ?
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  • deddy
    Thank you for authenticating your cPanel store account. We are activating your new 15-day free trial license which will let you use cPanel & WHM with no limitations. Error: The system could not activate the trial license. The used IP is clean. What's the problem ?
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  • cPRex Jurassic Moderator
    @Vs Nu - nope. It has to be done through the WHM interface at this time. @deddy - for those types of issues it's best to contact our Customer Service team. they can check the license history and see if there are any other reasons the license couldn't be issued. More details on how to get to them directly can be found here: How do I contact cPanel Customer Service?
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  • deddy
    This here "Error: The system could not activate the trial license" is a WHM message. cPanel Customer Service: Licensed IP Address
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  • cPRex Jurassic Moderator
    It sounds like that's a situation we'll need to examine to get resolved. You can always email CS@cpanel.net as that doesn't require the license to be active. Just let us know the IP in the email. If you could send me a PM with the email address you sent that from I can see if I can get that expedited for you.
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  • adityanamansingh
    i tried to but there is no redirection after whm login can u help
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  • cPSean
    i tried to but there is no redirection after whm login can u help

    If you're experiencing a problem generating a trial license it would be best to reach out to our Customer Service team so they can review the issue further:
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  • Ali_Shaatani
    This here "Error: The system could not activate the trial license" is a WHM message. cPanel Customer Service: Licensed IP Address
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  • cPRex Jurassic Moderator
    @Ali_Shaatani - can you try following the details here to see if that gets things working for you? How do I contact cPanel Customer Service?
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  • Ali_Shaatani
    @Ali_Shaatani - can you try following the details here to see if that gets things working for you? How do I contact cPanel Customer Service?

    i already opened one, but no replay until now :(
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  • cPRex Jurassic Moderator
    Can you let me know the ticket number? We get to license issues as quickly as possible so I'll see if I can get that some priority for you.
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  • Ali_Shaatani
    Can you let me know the ticket number? We get to license issues as quickly as possible so I'll see if I can get that some priority for you.

    93951873
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  • cPRex Jurassic Moderator
    Thanks so much - our Customer Service team is looking at that now and they will reply soon.
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  • cPRex Jurassic Moderator
    I do see that Customer Service has issued a trial license for your IP address at this time. Let me know if that didn't resolve the issue or if you still see problems.
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  • djsami
    I do see that Customer Service has issued a trial license for your IP address at this time. Let me know if that didn't resolve the issue or if you still see problems.

    we have the same problem, can you please help? 93977538 ticcet id
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  • cPRex Jurassic Moderator
    @djsami - in that ticket, we did find a trial license active on the server's IP address. If things still aren't working as you expect please let me know and I can check things again on my end.
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  • mrhussnain
    last day i purchased two vps and install trial license on both vps after few hours i saw both license are expired what is going on????
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  • cPRex Jurassic Moderator
    If the trial license was activated that is good for 15 days, so it shouldn't get automatically expired. It would likely be best to submit a ticket to our Customer Service team so they can see what is happening with those licenses on our end.
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