reject text limit
Hi there,
First timer here .
I have an issue with exim. It seems to be a limit of the rejection text that the user will receive on his email and i can't find any setting that will increase it.
For example. One user will send an email to a recipient and for some reason the email is not delivered. The rejection reason that the user will get on his email is limited by length. Real example send to gmail and the replies.
In exim_mainlog:
2020-11-11 10:24:44 1kclQp-00030K-3F H=gmail-smtp-in.l.google.com [108.177.127.27]: SMTP error from remote mail server after RCPT TO:: 452-4.2.2 The email account that you tried to reach is over quota. Please direct the recipient to
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Hey there! That's interesting, as I haven't seen anything cut off the text. If you run this command on the server: grep 1kclQp-00030K-3F /var/log/exim_mainlog
that would show the full mail transaction. Are you seeing the complete subject line there? If so, this would seem to be an issue with the mail client the user is viewing the message with.0 -
I assume you mean the part in bold ?? The address to which the message has not yet been delivered is: someuser@gmail.com Delay reason: H=alt4.gmail-smtp-in.l.google.com [74.125.137.26]: SMTP error from remote mail server after RCPT TO:: 452-4.2.2 The email acc No action is required on your part. Delivery attempts will continue for some time,........ 0 -
Hey there! That's interesting, as I haven't seen anything cut off the text. If you run this command on the server:
grep 1kclQp-00030K-3F /var/log/exim_mainlog
that would show the full mail transaction. Are you seeing the complete subject line there? If so, this would seem to be an issue with the mail client the user is viewing the message with.
Yes i see the complete subject line there: 2020-11-11 13:15:44 1kclQp-00030K-3F H=alt2.gmail-smtp-in.l.google.com [108.177.97.27]: SMTP error from remote mail server after RCPT TO:: 452-4.2.2 The email account that you tried to reach is over quota. Please direct\n452-4.2.2 the recipient to\n452 4.2.2 Manage files in your Google Drive storage - Gmail Help o2si1872182pfu.145 - gsmtp No, i don't think is an email client related issue. coz the reply is send as an email. the client is reading the email with outlook 2016 and from webmail . the body of the "Mail Delivery System" message is exactly the same and it is generated by exim. this is the complete return email deducted for privacy issues. -----Original Message----- From: Mail Delivery System Sent: Thursday, 12 November 2020 5:16 pm To: myclient@hosteddomain.com Subject: Warning: message 1kcr4h-0005n8-LW delayed 24 hours This message was created automatically by mail delivery software. A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on thecpanelserver.net. The message identifier is: 1kcr4h-0005n8-LW The subject of the message is: =?iso-8859-7?B?xdDJ09TPy8cg08HTIMfMxdEuIDExLzEwLzIwMjAg0NHP0yDUz80g0MXL?= =?iso-8859-7?B?wdTHIMzB0yDBzcTRxcEg1sHRzMHKwcvJxMcgzMUgwdEuIMHNwdbP0cHT?= =?iso-8859-7?B?L8vPwy4gMDEyNzA5MDU4NDE4?= The date of the message is: Wed, 11 Nov 2020 16:26:18 +0200 The address to which the message has not yet been delivered is: someuser@gmail.com Delay reason: H=alt4.gmail-smtp-in.l.google.com [74.125.137.26]: SMTP error from remote mail server after RCPT TO:: 452-4.2.2 The email acc No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.0 -
Thanks for the additional details. I don't see anything odd from the logs on the server side there from the output you provided. Is it possible this is going through a smarthost before it reaches your machine? If this is happening in multiple clients it would seem the issue is in the message itself, but it seems unlikely Gmail sent a partial message. Can you check and confirm if this is being routed through any other hosts before it reaches your machine? 0 -
Just as a test, send an email to gmail with a typo in the address. I've just done the same and get a huge string back This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: keatxxx@gmail.com host gmail-smtp-in.l.google.com [66.102.1.26] SMTP error from remote mail server after RCPT TO:: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d2si7779495wrp.492 - gsmtp Reporting-MTA: dns; my.server.co.uk Action: failed Final-Recipient: rfc822;keatxxx@gmail.com Status: 5.0.0 Remote-MTA: dns; gmail-smtp-in.l.google.com Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d2si7779495wrp.492 - gsmtp0 -
I'm logging in and the error you receive is not because the message was sent incomplete or similar, the error you receive is due to the account you send to the account that user@gmail.com has run out of storage space. The only way to fix this error is for the owner of the Gmail account to free up space or buy more space. On your side you can do nothing. Likewise, the server tells you that as it is an error due to lack of storage space, it will try to send in the following minutes and / or hours if I am not wrong, it will try to send up to 48 hours of which then the server will send you a message indicating that the message was not delivered but I try to do it. ** This space error in gmail or outlook is very common since the space as in cpanel is shared by all the files in the cloud of the account not just the mail I hope I've helped. 0 -
I think we all have our own take on what the issue is here and I guess until @VasilisCY comes back to clarify we won't get the the bottom of it. I'm of the impression that Vasilis is asking why the reject notification is truncated. This part: 452-4.2.2 The email acc0 -
Right - his issue isn't with the bounceback itself happening, but the truncated reply he's getting in multiple clients. 0 -
This is how the notification generated by default from Google is like when indicating that the storage space has been exhausted, at no time is it incomplete, you can try to send it from any other mail service to an account without space and you can check it. In the end, if the question is "why is the message incomplete" it is best to consult the Google forum since your message is like this. 0
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