Transfer tool issue

Vijayakumar J R

• December 16, 2020 03:02

Dear team, We are not able to use the transfer tool. we are trying to transfer accounts from one WHM server to another but getting error. Please find the attachment. Firewall and VPN everything all disabled but still not able to connect. We are waiting for your help. Thanks Vijay,

• 

  keat63

  • December 16, 2020 08:57

  I cannot read the error due to the contrast difference. Ensure that both servers are whitelisted against each other in their firewalls, or like you have done disable both firewalls. If you use Host Access Control, ensure that both servers are whitelisted, and might also be worth whitelisting in CPHulk for good measure.

  0
• 

  ffeingol

  • December 16, 2020 13:43

  Or just open a ticket and have cPanel support look at it.

  0
• 

  cPRex Jurassic Moderator

  • December 16, 2020 17:09

  I'm also struggling to read most of that error even on a large screen. It does seem like there is some type of access issue happening at @keat63 mentioned, but we're happy to take a look if you get a ticket opened :D

  0

Please sign in to leave a comment.