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Emails Not Showing On Roundcube After Migrating To New Webhost

mkaawache
Hello Everyone.. I've just transferred my website to another hosting and just moved the email folders home/user/etc & home/user/mail after that from the cpanel listed accounts I can see the inbox size but when I log into the roundcube the inbox is empty :( Any ideas how to solve the issue. attached sceenshots. Regards, MKaawache

Comments

21 comments

Date Votes
  • George_Fusioned
    It's probably a permissions issue. If you have root access to the new server, please go to WHM and run Repair Mailbox Permissions (or ask your host to do it for you).
    -1
  • keat63
    I had something similar ondce. I transferred everything as the roor user, by doing so it means the root user became the new owner. When you had your new account built, does it have the same account name ? If not then the above would also apply.
    0
  • cPRex Jurassic Moderator
    Could you provide us with more information on how you performed the migration? Knowing that would help us get you better details on what you could do to fix the issue.
    0
  • mkaawache
    It's probably a permissions issue. If you have root access to the new server, please go to WHM and run Repair Mailbox Permissions (or ask your host to do it for you).

    Thank you for your reply, but I don't think its permission related issue.
    0
  • mkaawache
    I had something similar ondce. I transferred everything as the roor user, by doing so it means the root user became the new owner. When you had your new account built, does it have the same account name ? If not then the above would also apply.

    Thank you for your reply. Actually the new account name is different than the old one.
    0
  • mkaawache
    Could you provide us with more information on how you performed the migration? Knowing that would help us get you better details on what you could do to fix the issue.

    Thank you for your reply. Actually I just tar.gz home/user/mail & home/user/etc directories and extract them into the new hosting directory :(
    0
  • George_Fusioned
    Thank you for your reply, but I don't think its permission related issue.

    Maybe not a permissions issue, but from what you're describing it sounds like an ownership issue. This tool will handle the ownership changes as needed.
    0
  • cPRex Jurassic Moderator
    If you are moving files and extracting them like that it will be important to make sure the ownership and permissions are correct. The easiest way to check that would be to compare it to an existing cPanel account on your server.
    0
  • keat63
    I'd say that the files you migrated belong to user1, but the new account belongs to user2. So User2 can't gain access to those files. I'd also suggest an ownership issue. I've done this through WHM, but I've no idea how you would do this on CPanel. You'll probably need to run CHown, but I'm not sure a Cpanel account can do this. Maybe a call out to you host provider, unless anyone else know a way.
    0
  • mkaawache
    Maybe not a permissions issue, but from what you're describing it sounds like an ownership issue. This tool will handle the ownership changes as needed.

    Hi, which tool do you mean dear?
    0
  • mkaawache
    If you are moving files and extracting them like that it will be important to make sure the ownership and permissions are correct. The easiest way to check that would be to compare it to an existing cPanel account on your server.

    Hi cPREx, Actually I am not familiar with these issues but if you can guide me step by step on how to make sure from the permissions and ownership. Thank you :)
    0
  • mkaawache
    I'd say that the files you migrated belong to user1, but the new account belongs to user2. So User2 can't gain access to those files. I'd also suggest an ownership issue. I've done this through WHM, but I've no idea how you would do this on CPanel. You'll probably need to run CHown, but I'm not sure a Cpanel account can do this. Maybe a call out to you host provider, unless anyone else know a way.

    Dear keat63, I have an access from cpanel to run commands via SSH / Terminal so could you please give me the correct commands which I have to execute. Thank you :)
    0
  • George_Fusioned
    Hi, which tool do you mean dear?

    WHM > Repair Mailbox Permissions If you have no root access to the server, ask your host to run it for you.
    0
  • mkaawache
    WHM > Repair Mailbox Permissions If you have no root access to the server, ask your host to run it for you.

    Thank you dear. can you tell me which commands shall I use to repair the permissions via Terminal because I have access to run commands through it only via cPanel.
    0
  • keat63
    chown user2:user2 /directory name eg: chown root:root /home Would make the root user the owner of the home directory
    0
  • mkaawache
    chown user2:user2 /directory name eg: chown root:root /home Would make the root user the owner of the home directory

    First of all thank you for you reply dear. secondly I did the chown command for etc and mail directory but unfortunately I still can't see the email on the webmail. :(
    0
  • George_Fusioned
    If you don't have root access or WHM access, I would recommend you to contact your host for assistance. Certain files in /home/[username]/etc/ need to be owned by username:mail no username:username You've been struggling with this for almost a week now, why don't you just contact your host to help you?
    0
  • cPRex Jurassic Moderator
    I also think contacting the host would be the best way to go to get this working. If there are permissions issues on any of the files, it's possible your cPanel access to terminal will not give you enough privileges to fix the issue even if you were able to track it down. Let us know what the host says!
    0
  • mkaawache
    If you don't have root access or WHM access, I would recommend you to contact your host for assistance. Certain files in /home/[username]/etc/ need to be owned by username:mail no username:username You've been struggling with this for almost a week now, why don't you just contact your host to help you?

    Hello :) Yeah I just contacted the new host company and they migrate my full website including email with no problems and everything is working fine now. Thank you
    0
  • mkaawache
    I also think contacting the host would be the best way to go to get this working. If there are permissions issues on any of the files, it's possible your cPanel access to terminal will not give you enough privileges to fix the issue even if you were able to track it down. Let us know what the host says!

    Hello dear :) I've contacted them and just migrate my full web including the email to the new host and everything is working fine. Thank you :)
    0
  • cPRex Jurassic Moderator
    Great! I'm glad the host was able to help you get that resolved!!!
    0

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