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Emails don't displaying in IMAP .Sent folder and Outlook

DeviC3
Hello, I'm hitting a wall today. On my client account there are few email boxes, when client1@example.com sent message to client2@example.com this email appears in Inbox of client2@example.com but dont appear in Sent folder of my client1@example.com. I have root access to server and WHM, I have done script with dovecot index files, I have chek out permissions of files and folders. He is sending emails to local accounts in their domain (i.e. example.com) on my server. They are using Outlook and IMAP protocol (I have also look up in logs). Maybe it's some Outlook problem but I can't find out this.

Comments

13 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! The first thing I would check would be to see if it is properly showing up on the server itself. If you check webmail for the client1 account, is the message in the Sent area there? If so, that would confirm the server is working well and the issue is somewhere within Outlook.
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  • DeviC3
    I was chcecking and this message is not visible to client1 in Sent folder
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  • cPRex Jurassic Moderator
    Alright - that would indicate something is happening on the server-side, or possibly the client is removing the sent message somehow. One other thing you can check before submitting a ticket would be to search the user's home directory for the mail ID. For example, you could run a command similar to this: grep -Ri '1lta8W-00044N-Gy' /home/username/
    to see if the message ended up anywhere besides the typical Sent folder. If you don't find the message after searching for the mail ID, it would be best to open a ticket with our team as this should be easy to reproduce by just sending a test message and then troubleshooting what happens after that point.
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  • DeviC3
    Thanks for fast reply when I'm grepping like this output is: grep: /path/to/account/.cagefs/tmp/.s.mysql.sock: No shuch device or address But I have once more question, is this log entry important?: 1lt5KG-0002TE-Ef => |/usr/local/cpanel/bin/autorespond client1@example.com /home/client/.autorespond R=virtual_aliases_nostar T=cagefs_virtual_address_pipe
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  • cPRex Jurassic Moderator
    If you're only getting the "no such device" output, then there aren't any valid results. That's normal when performing a recursive grep like that, as it builds the file list, then tries to scan something that has already been removed - very common to see in any type of temporary directory. That log entry just indicates there is an autoresponder being triggered on the user account, which would only trip on an incoming message, so it should not be related to your sent email issue.
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  • DeviC3
    Hi, so there are new problem with this. From exim log: 2021-06-25 05:00:05 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1lwaCW-000BX0-6x
    Email seems as delivered: R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 QBFPD5Uq1wxEjQAAeEvJDA Saved"
    But it not appearing in any user folder
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  • cPRex Jurassic Moderator
    Thanks for the update. That does look normal to me, so it might be best to submit a ticket to our team so we can check the email issue directly on the server to see if we can get more details there. If you do decide to submit a support ticket, please post the number here so I can follow along and make sure this thread stays updated.
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  • Vecoen
    Same issue here, my imput from the grep is: grep: /path/to/account/.cpanel/ea-php-cli/public_html/.ea-php-cli.cache: No such file or directory
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  • cPRex Jurassic Moderator
    "/path/to/account/" is a variable you'll need to update. In this case, it would be "/home/username" where "username" is the cPanel username you're working with.
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  • Vecoen
    It is home/user/ .cpanel/ea-php-cli/public_html/.ea-php-cli.cache: No such file or directory
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  • cPRex Jurassic Moderator
    @Vecoen - can you let me know what issue you're having? This path doesn't seem related to the earlier discussion in this thread.
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  • Vecoen
    My client is sending emails through an ERP the mails it sends, doesn't appear in the send mailbox, although in the server before it has been done
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  • cPRex Jurassic Moderator
    This likely has more to do with how the ERP integrates with cPanel. If the message isn't sent through Webmail, or through a mail client such as Thunderbird, I'm not sure we can guarantee it will get copied to the Sent folder.
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