email forwarded to unknown address

staboul

• March 03, 2022 14:22

Hi I face the following problem. When someones sends an email to info@mywebsite.com he receives the following message : "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: forward2office4@mail.ua (generated from info@mywebsite.com) The mail server could not deliver mail to forward2office4@mail.ua. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries." I receive the mail normally but it seems like someone has put a forwarder from the info@mywebsite.com to the forward2office4@mail.ua. The second mail does not exist and thats why the senders get this message. I checked the forwarders at cpanel and not a such forwarder exists. Any help???

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  cPRex Jurassic Moderator

  • March 04, 2022 16:21

  Hey there! Can you check the /etc/valiases/domain.com file on your server to see if there is a forwarder listed there that isn't showing up inside of cPanel? That is the most likely area that would cause something like this to happen.

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  hddntha

  • March 10, 2022 12:04

  Well we've recently issued same thing. In cpanel Go to Email filters >> Find Your Address >> Take a look At Filters. Investigate filters. We found Unknown email filter Named as "." and it has rule if mail contains @ forward ='forward2office4@mail.ua'>forward2office2@mail.ru Don't forget the change Cpanel, Email Password.

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  cPanelWilliam

  • March 10, 2022 14:51

  Hello! Unrecognized email forwarders can often be a result of an email account compromise. If you are finding an unrecognized email filter within an email account, it would be a good idea to reset the webmail account's password and scan any device used to login to the email account.

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