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CPANEL-40944 - "This account has reached the fixed block count 5120000" and incorrect "exceeded bandwidth" warnings after upgrading to 104.0.4

Comments

54 comments

  • cPRex Jurassic Moderator
    As of this point there isn't a way to customize the layout of the List Accounts screen to remove columns.
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  • Esquio
    I like the new column of oportunities, very useful for us, but also have the wrong data about the block count. An account of 12.000 inodes and 4.75GB/5GB used throws the following both messages: "This account has used 84% of its disk quota. " --> Yeah, that's true "This account has used 86% of the block count (5120000)." --> I don't know what this means What is that block count?
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  • SpearwareNetworks
    Any updates on when this will be fixed? My reseller clients are complaining about seeing this, and it's annoying to explain that cPanel added yet another useless feature that no one needed, or asked for.
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  • cPRex Jurassic Moderator
    I don't have any updates yet. Our developers are aware of the issue and working on some changes, but I don't have a timeframe on when those will be relesaed.
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  • guypartridge
    I have the same problem, any news on this being fixed?
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  • guypartridge
    How do I get rid of this in the v104.0.4 udate? It ruins the aesthetics of the list account columns by adding rows with unnecessary and incorrect data. no account has "exceeded its bandwidth quota".. -06-12 at 7.24.11 PM.png">78401

    I agree, big spaces between each row. I have 45 websites and every single website has the error. either the quota limit error or the quota limit with the block count error.
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  • JoseDieguez
    I can jump in on the same boat with everyone else here, I just want to point out how useless this is, whoever decided to implement this shouldconsider thelayout, We have eyes, we can also see 16GB of 20GB used, we don'tneed some fixed column that ruins the layout with this,This could have been done much better So it could look like this No one would be against that, and then just have a toggle switch in tweak "Disable Quota List - disable the quota used pie chart in list accounts" Just a thought, but that "fixed block" is complete no need, It's like adding randomly there some of the "df -ih" data, this uses X inodes, generally we don't need this information and if we do we can just findthem through terminal.

    i would recommend cpanel team, to follow this recommendation.. being able to sort by Quota used on %, is much better for the "purpose" of this.
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  • vf-hostmaster
    i would recommend cpanel team, to follow this recommendation.. being able to sort by Quota used on %, is much better for the "purpose" of this.

    Good feedback there. To further expand on this... if there is no quota, no errors should be present... and since the whole column would be useless at that point, the whole thing should be optional. Perhaps an option to select what columns are displayed for sorting purposes, I have seen many vendors do something like this.
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  • cPRex Jurassic Moderator
    Update - we plan to do two things to address this. We're going to make the Upgrade Opportunities something that can be enabled (and I think, don't quote me yet, that it will be disabled by default) and we're also going to update the documentation a bit to provide further explanation as to what it is calculating. As usual, there's no ETA, but I'll post updates once I get them.
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  • harmsway14
    Same issue here and none of mine are set to unlimited.
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  • romant
    Bandwidth Error Fix: [quote] ok, the "bandwidth exceeded" warning can be fixed by unticking the "unlimited" setting in a package and setting a super high limit. save it. then go back and click "unlimited" again and save. 104 does not seem to be respecting the "unlimited" tick after an upgrade. This fix does not work for the "5120000 blocks exceeded" warning.
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  • DavMe
    The scary part that sent me dashing to do a google search were the words "fixed block count" since they translated in my head to an account limitation setting like quota, which implied that somehow these sites might no longer be functional. Knowing it is simply an annoying display artifact lets me put the hackles down and get back to work. Watching the thread...
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  • cristi.slutu
    For a month and a half, no solution has been found to the given problem?
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  • cPRex Jurassic Moderator
    Our team is working on some design changes to that area of the interface, and changing the wording to ensure it is more clear.
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  • vf-hostmaster
    For a month and a half, no solution has been found to the given problem?

    Well their policy seems to be to ignore what we want even when it is the simplest solution... It takes time to come up with a way to address this while disappointing us and causing more problems.
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  • hiredgeek
    So quick and easy to implement something we didn't ask for, but so hard to remove the same thing when we do ask for it?
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  • cPRex Jurassic Moderator
    It would seem so - apparently the way it's integrated into the page makes it trickier to remove. But it's being worked on, I promise.
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  • cPRex Jurassic Moderator
    Update - in version 106.0.4 (and it will also be backported to a future version of 104) we have ensured the Upgrade Opportunities column doesn't apply to users with unlimited quotas. The changelog entry for the case states this: Changelog: Don't show disk-related "Upgrade Opportunities" info for unlimited quota users in WHM List Accounts.
    Please note this only relates to the disk usage issues. I'm still waiting to hear about bandwidth.
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  • cPRex Jurassic Moderator
    Update - the backport for the disk usage issue is scheduled to be in version 104.0.9
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  • cPRex Jurassic Moderator
    Update - the fix for the bandwidth issue is also being added to 104.0.9
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  • alfasoft
    Hi, Issue remains
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  • cPRex Jurassic Moderator
    @alfasoft - the disk space check hasn't been added to version 104 just yet.
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  • alfasoft
    @alfasoft - the disk space check hasn't been added to version 104 just yet.

    Ah ok, thanks. Any prevision?
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  • cPRex Jurassic Moderator
    Once it gets assigned a specific version I'll be sure to post an update!
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