Support System Issues

vetsols

• June 25, 2022 13:47

I am having trouble expediting a ticket. I am receiving this error: Unhandled exception string: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "Can't connect to sto...") at /home/support/lib/Tickets/Ticket/PurchasePrioritySupport.pm line 109.

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  cPanelWilliam

  • June 28, 2022 15:03

  Hello! I'm sorry to hear about the issues with expediting your support request. Our internal team is currently investigating this issue. Can you let me know the ID of the support ticket that you opened?

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  tommyxv

  • July 26, 2022 06:07

  Hello! I'm sorry to hear about the issues with expediting your support request. Our internal team is currently investigating this issue. Can you let me know the ID of the support ticket that you opened?

  
  I'm getting the same error. #94468797

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  tommyxv

  • July 26, 2022 12:50

  Added screenshot for reference.

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  cPRex Jurassic Moderator

  • July 26, 2022 15:39

  Hey there! Are you able to successfully update that ticket with a reply? If so, can you include this in the ticket so we can also investigate that? I did have our Customer Service team check your account but they didn't find anything out of the ordinary that would have led to this behavior, and I'm not seeing any general issues with the cPanel Store or with the priority support functions when I checked just now.

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  tommyxv

  • July 26, 2022 19:16

  Hey there! Are you able to successfully update that ticket with a reply? If so, can you include this in the ticket so we can also investigate that? I did have our Customer Service team check your account but they didn't find anything out of the ordinary that would have led to this behavior, and I'm not seeing any general issues with the cPanel Store or with the priority support functions when I checked just now.

  
  No issue updating the ticket with a reply.

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  cPRex Jurassic Moderator

  • July 26, 2022 19:48

  Interesting - I can't see much on my end for that, but please mention the priority bump issue in the ticket and they'll be able to look into that as well.

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  tommyxv

  • July 27, 2022 05:32

  Interesting - I can't see much on my end for that, but please mention the priority bump issue in the ticket and they'll be able to look into that as well.

  
  I posted a link to this thread in the ticket when I did the test reply to the ticket. Hopefully they are aware of it now.

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  cPRex Jurassic Moderator

  • August 01, 2022 17:33

  Update - we were able to reproduce the problem internally and our team is looking into this now.

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