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Incremental JetBackup 5 Stopped Working

Rockforduk
Hello Everyone, I have setup a S3 Wasabi backup and i has been working fine for months. I noticed on December 16th 2022 the incremental ones started to hang and not complete, which i have no idea why this started to happen. I have checked the logs but can't see anything that is stopping it from completing. I have attached a screenshot of the logs screen and you can see when it started to fail and not complete. Any advice would be much appreciated. Thanks Rockforduk

Comments

3 comments

Date Votes
  • cPRex Jurassic Moderator
    Hey there! Maybe @antonJetApps has some thoughts for this issue?
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  • JetAppsAdam
    Hello Everyone, I have setup a S3 Wasabi backup and i has been working fine for months. I noticed on December 16th 2022 the incremental ones started to hang and not complete, which i have no idea why this started to happen. I have checked the logs but can't see anything that is stopping it from completing. I have attached a screenshot of the logs screen and you can see when it started to fail and not complete. Any advice would be much appreciated. Thanks Rockforduk

    Hello Rockforduk, In order to provide a more detailed error report, we request that you enable debug mode for your logs by navigating to the Settings > General > Debug Active option and selecting "Yes." Once this has been completed, please allow the backup job to run and review the output of the log file. Additionally, we recommend checking your concurrent tasks in the Performance tab under Settings. Furthermore, as a means of ensuring a swift resolution to the issue, we strongly advise that you reach out to your license provider for immediate support with your licensed product. Your license provider can also escalate the inquiry to our team if a development issue is determined to be the root cause. The JetApps team will work in collaboration with cPanel to resolve the issue or provide a bug fix. Thank you, Adam G JetApps, LLC. JetApps.com | JetBackup.com
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  • Rockforduk
    Thank you, I will do that all now and report back.
    Hello Rockforduk, In order to provide a more detailed error report, we request that you enable debug mode for your logs by navigating to the Settings > General > Debug Active option and selecting "Yes." Once this has been completed, please allow the backup job to run and review the output of the log file. Additionally, we recommend checking your concurrent tasks in the Performance tab under Settings. Furthermore, as a means of ensuring a swift resolution to the issue, we strongly advise that you reach out to your license provider for immediate support with your licensed product. Your license provider can also escalate the inquiry to our team if a development issue is determined to be the root cause. The JetApps team will work in collaboration with cPanel to resolve the issue or provide a bug fix. Thank you, Adam G JetApps, LLC. JetApps.com | JetBackup.com

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