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emails are being delivered but don't show up

z3d3m0n
Hello, i have an issue with email not arriving for one domain i have checked the MX records are pointing correctly using for name@domain.com but it is not shown in the webmail and Folder permission ls -lah /home/domain/mail/nectain.com/name/dovecot.index.log -rw-r----- 1 user user 1.1K Apr 26 19:36 /home/domain/mail/domain/name/dovecot.index.log none of the mailboxes are receiving emails please help

Comments

6 comments

Date Votes
  • sparek-3
    Try checking the exim_log for that exim ID [font="courier new">cat /var/log/exim_mainlog | grep 1prjCu-0003rr-0m
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  • cPRex Jurassic Moderator
    What @sparek-3 said - that would show the full email transaction, so if any filters or forwarders were used as part of that message, you would see them with that command. (I would suggest not grepping your cats for efficiency though, and just running "grep 1prjCu-0003rr-0m /var/log/exim_mainlog")
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  • z3d3m0n
    thx for reaching out this is what the log says [root@cp access-logs]# cat /var/log/exim_mainlog | grep 1prjCu-0003rr-0m 2023-04-26 19:45:33 1prjCu-0003rr-0m H=mail-vk1-f175.google.com [209.85.221.175]:55791 I=[234234]:25 Warning: "SpamAssassin as nectaincom detected message as NOT spam (0.3)" 2023-04-26 19:45:33 1prjCu-0003rr-0m H=mail-vk1-f175.google.com [209.85.221.175]:55791 I=[234234]:25 Warning: Message has been scanned: no virus or other harmful content was found 2023-04-26 19:45:33 1prjCu-0003rr-0m <= email@gmail.com H=mail-vk1-f175.google.com [209.85.221.175]:55791 I=[3453534]:25 P=esmtps X=TLS1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=4585 id=CAL=+fxEx+FVos1RV7-Ogv0-dQnpV+r+uzV-L+Q4M9cB6pcecug@mail.gmail.com T="final test1" from for email@domain.com 2023-04-26 19:45:33 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1prjCu-0003rr-0m 2023-04-26 19:45:33 1prjCu-0003rr-0m "email@gmail.com" from from: rewritten as "email@gmail.com" by rule 1 2023-04-26 19:45:33 1prjCu-0003rr-0m => email@domain.com F= R=manualmx T=remote_smtp S=4765 H=cp.cpanel [234234] I=[131231] X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes DN="/CN=cp.cpanel" C="250 OK id=1prjCr-0003U2-2X" 2023-04-26 19:45:33 1prjCu-0003rr-0m Completed
    this is what i get in return to my gmail account Disabled recipient address: retry timeout exceeded
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  • cPRex Jurassic Moderator
    You are getting a bounce back to Gmail? I don't see that in the log data there.
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  • z3d3m0n
    yes, thats the problem
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  • cPRex Jurassic Moderator
    Since you have root access to the system, you can always create a ticket with our team and we can take a look, but I would expect the bounceback to show up in the log along with the other data you found.
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