Default address problem
Hello,
One of my customer has added default email address to this cPanel. He has not created any emails. He has just created one email catchall@domain.com So incase email come to any user like abc@domain.com and xyz@domain.com come to catchall@domain.com. Together this he has setup mail daemon to his office.. So that software fetch email from catchall and delivery to exact email address. It is working fine but there are some issues..
When thirdparty send email to multiple receipt and type all the addresses in To: field for example To: abc@domain.com, xyz@domain.com, 123@domain.com it is coming fine like catchall@domain.com get 1 email and mail daemon fetch it and deliver to receipents.
But when thirdparty send email to BCC like To: abc@domain.com BCC: xyz@domain.com. catchall@domain.com receive multiple emails for To email one and for bcc users other email with same subject etc.. Now the problem is mail daemon download one copy of email and deliver to To address but for BCC it rejects to download email because it says duplicate email.
So any solution?
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Hey there! Can you tell me more about how the user is fetching those emails? Is he using a tool like Outlook or Thunderbird to connect to the cPanel server? In general, instead of using the default address, it is better to forward the email to another domain instead. Forwarding is one of the main options on the page at Default Address | cPanel & WHM Documentation that you can select by default. 0 -
Hey there! Can you tell me more about how the user is fetching those emails? Is he using a tool like Outlook or Thunderbird to connect to the cPanel server? In general, instead of using the default address, it is better to forward the email to another domain instead. Forwarding is one of the main options on the page at Default Address | cPanel & WHM Documentation that you can select by default.
Hello, They have mail daemon server created locally. So they connected catchall@domain.com email through imap to download emails and deliver tu receipents.0 -
Could you try using the forwarding option instead? Once that is in place all emails would be routed directly to another email of their choice, without needing the additional login to happen, and that should resolve the issue. 0 -
This is going to be an issue at their end, with whatever software they are using to retrieve the mail from [plain]catchall@domain.com[/plain] and then redistribute that out to users. Presumably the redistribution software is reading the To: fields and then redistributing the messages based on that. BCC - Blind CC - won't explicitly give those email addresses, which is why the redistribution is having problems. This is really more of an error in the way this is set up. Better to have the one server at their location check multiple [plain]@domain.com[/plain] email accounts and distribute those into individual mailboxes on the local system that each user can then check. Or just have each user check their own [plain]@domain.com[/plain] email account, bypassing the need for the redistribution server completely. 0
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