cpanel awstats hourly stats

ca2236

• June 06, 2022 13:10

Hi How do I add hourly/or build hourly stats for cpanel awstats for cpanel? when trying to go there, it just says:

Last Update:

Never updated (See 'Build/Update' on awstats_setup.html page)

I don't know if there a cpanel, and I'm not too familar with awstats. I also don't want to break my cpanel trying things out. :) Thanks in advance

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  cPRex Jurassic Moderator

  • June 06, 2022 18:34

  Hey there! Can you let me know which screen you're seeing that message on? Typically this would be configured in WHM >> Statistics Software Configuration as you are able to change the processing frequency directly from that page.

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  ca2236

  • June 06, 2022 20:26

  Hi Thank you can get back to me, it was on the main awstats page where you can set the frequency with the drop down boxes, It then displays above it, with the message. I can provide a screenshot if needed. I will check out the section that you suggested. :)

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  ca2236

  • June 06, 2022 20:33

  Attach files Here is the picture after all :)

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  cPRex Jurassic Moderator

  • June 06, 2022 20:39

  Thanks for that information. Is this a new account on the system? If it was created in the last 24 hours, or awstats were recently enabled, the stats have likely not run yet.

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  ca2236

  • June 06, 2022 20:53

  its quite an old account

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  ca2236

  • June 06, 2022 20:57

  from the section you said, I did run this:

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  cPRex Jurassic Moderator

  • June 07, 2022 14:16

  After running that, can you see the stats in cPanel as expected? If not, it would be best to open a ticket with our team so we can see what is happening on the system.

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  ca2236

  • June 07, 2022 14:19

  I checked this morning, And still nothing. :(

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  cPRex Jurassic Moderator

  • June 07, 2022 14:20

  That's definitely odd. I'd submit a ticket to our team so we can check it out. Please post the number here so I can follow along.

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  ca2236

  • June 07, 2022 14:37

  I understand that a ticket might be needed, but would it be possible to point me in the right direction to take a look?

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  cPRex Jurassic Moderator

  • June 07, 2022 14:43

  I personally don't have any other ideas. It's one of those "clicking the button should just work" type of things, since that is what it's there for. If there's not anything obvious in the main cPanel log (/usr/local/cpanel/logs/error_log) we'd need to check that on our end since it seems that something is wrong with the tool itself.

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  InternetTim

  • June 13, 2022 18:10

  This happened to me a few months ago: Check here: ls -lart /usr/local/apache/domlogs/ If the size of all the domlog files is 0. Awstats isn't showing any data. I checked it further and domlogs were not generating due to the issue with the log format. I fixed it by replacing %h with %a in WHM > Apache Configuration > Global Configuration > LogFormat. I had to comment this line out in the file /usr/local/apache/conf/includes/pre_virtualhost_global.conf (LogFormat "%a %l %u %t \"%r\" %s %O \"%{Referer}i\" \"%{User-Agent}i\"" combined.) After that, I changed %h to %a in the Apache config and then rebuild the config. This seems to have fixed the issue with the domlogs. Now, domlogs were updating. I hope this helps.

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