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The system failed to parse the JSON stream data “Warning: Extension owner is not supported, missing kernel module?

katmai
Hi guys, few days ago dovecot-solr plugin started erroring out and i was way too lazy to attempt to look into repairing it and did what a peasant would do and tried to uninstall/reinstall it. However fate, as it would have it, would not let me off the hook that easy and it's blocking me from removing the package. Any ideas how can we get our freak on and restore our ability to turn things on and off, and then they would magically start working again? aka "any ideas what the problem is so i can get it back up and running? (uninstall-reinstall)" Thank you. Dependencies resolved. ======================================================================================================================================================================================================= Package Architecture Version Repository Size ======================================================================================================================================================================================================= Removing: cpanel-dovecot-solr noarch 8.11.2-7.7.1.cpanel @@System 39 M Transaction Summary ======================================================================================================================================================================================================= Remove 1 Package Freed space: 39 M Is this ok [y/N]: y Running transaction check Transaction check succeeded. Running transaction test Transaction test succeeded. Running transaction Preparing : 1/1 Running scriptlet: cpanel-dovecot-solr-8.11.2-7.7.1.cpanel.noarch 1/1 --- metadata: command: configureservice reason: Disabled monitoring for cpanel-dovecot-solr. result: 1 version: 1 Cpanel::Exception::JSONParseError/(XID qhjmdw) The system failed to parse the JSON stream data "Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? Warning: Extension owner is not supported, missing kernel module? {"nftables": [{"metainfo": {"version": "1.0.4", "release_name": "Lester Gooch #3", "json_schema_version": 1}}, {"table": {"family": "ip6", "name": "nat", "handle": 24}}, {"chain": {"family": "ip6", "table": "nat", "name": "PREROUTIN" for the caller "Cpanel::NFTables::get_rules" because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "Warning: Extension o...") at /usr/local/cpanel/Cpanel/JSON.pm line 128. at /usr/local/cpanel/Cpanel/JSON.pm line 147. Cpanel::JSON::_throw_json_error("malformed JSON string, neither tag, array, object, number, st"..., undef, SCALAR(0xc4b138)) called at /usr/local/cpanel/Cpanel/JSON.pm line 128 Cpanel::JSON::Load("Warning: Extension owner is not supported, missing kernel mod"...) called at /usr/local/cpanel/Cpanel/NFTables.pm line 226 Cpanel::NFTables::_load_nft_data(Cpanel::NFTables=HASH(0xb0ed80)) called at /usr/local/cpanel/Cpanel/NFTables.pm line 218 Cpanel::NFTables::_items(Cpanel::NFTables=HASH(0xb0ed80), "rules") called at /usr/local/cpanel/Cpanel/NFTables.pm line 209 Cpanel::NFTables::get_rules(Cpanel::NFTables=HASH(0xb0ed80), "cpanel-dovecot-solr") called at /usr/local/cpanel/Cpanel/XTables.pm line 229 Cpanel::XTables::get_chain_rules(Cpanel::NFTables=HASH(0xb0ed80), "cpanel-dovecot-solr") called at /usr/local/cpanel/Cpanel/XTables.pm line 198 Cpanel::XTables::chain_exists(Cpanel::NFTables=HASH(0xb0ed80)) called at /usr/local/cpanel/Cpanel/XTables.pm line 100 Cpanel::XTables::purge_chain(Cpanel::NFTables=HASH(0xb0ed80)) called at /usr/local/cpanel/3rdparty/scripts/cpanel_dovecot_solr_firewall line 60 scripts::cpanel_dovecot_solr_firewall::stop_firewall(scripts::cpanel_dovecot_solr_firewall=HASH(0x91fe18)) called at /usr/local/cpanel/3rdparty/scripts/cpanel_dovecot_solr_firewall line 45 scripts::cpanel_dovecot_solr_firewall::run("scripts::cpanel_dovecot_solr_firewall", "stop") called at /usr/local/cpanel/3rdparty/scripts/cpanel_dovecot_solr_firewall line 38 error: %preun(cpanel-dovecot-solr-8.11.2-7.7.1.cpanel.noarch) scriptlet failed, exit status 255 Verifying : cpanel-dovecot-solr-8.11.2-7.7.1.cpanel.noarch 1/1 Failed: cpanel-dovecot-solr-8.11.2-7.7.1.cpanel.noarch Error: Transaction failed

Comments

11 comments

Date Votes
  • Official comment
    cPRex Jurassic Moderator
    • Edited

    UPDATE - this is resolved as part of larger work in case CPANEL-43124.  I know it will be included in version 114.0.5 and 110.0.17, but I'm not sure what version of 116 will have the update just yet.  I'll be sure to post when/if I hear that.

  • Unnamed User

    I have the same issue after upgrading from CentOS 7 to Almalinux 8 to Cloudlinux 8 with elevate. The error seems to point to a missing kernel module. Did you find a solution?

    0
  • Unknown User

    Same issue our server, that started today. Cannot uninstall too.

    0
  • GC

    I have the same issue on rock linux 8.

    cphulk
    and some plugins can´t uninstall

    0
  • Unnamed User

    https://support.cpanel.net/hc/en-us/articles/19253971633303?input_string=cpanel-dovecot-solr+%22extension+owner+is+not+supported%2C+missing+kernel+module%22

    0
  • cPRex Jurassic Moderator

    Thanks for sharing that Support Article!

    0
  • Unnamed User

    A lot of us have CSF (Config Server & Firewall) installed and will not disable it so there does not seem to be a workaround for us at the moment.

    Do you have an update on case CPANEL-42922 or any other solution that works on servers with CSF installed? Is there a way we can force the removal of cpanel-dovecot-solr pending a proper fix?

    0
  • cPRex Jurassic Moderator

    I don't have an alternative workaround at this time, no.

    0
  • GC

    Well, the solution on link https://support.cpanel.net/hc/en-us/articles/19253971633303?input_string=cpanel-dovecot-solr+%22extension+owner+is+not+supported%2C+missing+kernel+module%22, work, but csf don't be enable again.

    So after you execute this, if possible restore csf functions using the modprobe -f nft_compat. Be careful, if you don't have complete access on you server, you don't try enable csf before run command modprobe -f ntf_compat, otherwise, csf block all access on your server and you will need support from you provider to disable csf.

    0
  • cPRex Jurassic Moderator

    That is correct, and expected.  We do include details about that in the warning box in that support article, but it's currently the only workaround.

    0
  • simz8

    I plan to upgrade to 110.0.15 from 110.0.7 . I have CentOS 7.9 with kernel version v3.10.0-1160.71.1.el7.x86_64  and CSF enabled . 

    How can i tell if i will face the problem? I am really not eager to disable CSF....

    Shall i wait for version 110.0.17 . According to cPRex the fix will be embedded in this version.  

     

    0

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