I try to just offer help here and not rant too much, but today I have to rant ;-)
New features (like Site Quality Monitoring) should NOT be enabled by default when they are installed. They either need to be installed disabled and let us enable them or be disabled and let us enable them on the new feature showcase (when you log into WHM).
There is a lot that needs to to into a new cPanel feature from a host's point of view. Assuming we want to offer the feature we have to:
- Train our staff about the new feature / possible support requests
- Add information about the new feature to our customer facing knowledge base etc.
- Announce the new feature to our customer
Typically we would have some lag (days to weeks) between when cPanel releases the feature until we're actually ready to release/support the feature.
Today we spent an hour+ disabling the Site Quality Monitoring feature. Total waste of my support staffs time.
My 2 cents, but I'll be interested to hear from others.
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