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cPanel Technical Support has been heavily impacted by hurricane Beryl and our ability to respond to tickets has been hindered as a result. We appreciate your understanding and patience as we address these delays.

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3 comments

  • cPRex Jurassic Moderator

    Hey there!  If you just performed a recent updated, it's possible that KernelCare isn't including that version just yet.

    You can use the tool at https://patches.kernelcare.com/ to check if your specific Kernel is included in their patching system.

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  • rivermobster

    So it looks like I do not have the ability to open a ticket, or, the ability to look at the previous tickets I've opened.

    Is this correct?  Or am I looking in the wrong place?

    -Joe

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  • cPRex Jurassic Moderator

    I can't say for sure - it would all be inside our support portal but if your account isn't working please email cs@cpanel.net so we can look into that.

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