Unable to change license in cPanel account

WorkinOnIt

• March 14, 2024 04:37

I purchased a single account license (thinking that I would automatically get bumped up when I add more than one account) - but then I have learned that cPanel does not automatically increase the price accordingly (why??)

So, I attempted to increase the number of accounts for the license but in the dropdown, it only shows 100 accounts like this: 

https://support.cpanel.net/hc/article_attachments/21733623954199

How can I increase to 5 accounts?  This is very urgent and I don't want to wait 24hours for customer services....  

 

 

• 

  quietFinn

  • March 14, 2024 09:23

  Are you saying you don't get the list to select from?

  
  

  If not, you could try with different browser.

   

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  WorkinOnIt

  • March 14, 2024 20:34

  I could only see the jump to 100 accounts. I tried with different browsers, but didn't work. After several hours I tried again and it worked. Inconvenient, but solved now.

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  WorkinOnIt

  • March 14, 2024 20:37
  • Edited

  Why do we not have auto scale on the cpanel license? I moved to cpanel direct license rather than partner license, because I want direct support, but now I am faced with no auto scale package pricing which is highly inconvenient.

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  cPRex Jurassic Moderator

  • March 15, 2024 13:23

  The available licenses on the store are the only ones we offer directly.  If a certain host/Partner offered a different license type, that was unique to them.

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