Error: A fatal error or timeout occurred while processing this directive.

Answered

Digitaliza Tecnologia

• March 21, 2024 14:32

Hello, I have this error when accessing email accounts through cPanel:
Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Over standard port expect “cpanel.” service subdomain, not “sv02.hostname.com.br”! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 266.
]
    [TEXT]=[]
 at cpanel.pl line 1127.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/mail/webmailform.html.tt", 1) called at cpanel.pl line 4643
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 931
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/mail/webmailform.html.tt") called at cpanel.pl line 324

• 

  cPRex Jurassic Moderator

  • March 21, 2024 16:58

  Hey there!  Do you see any additional information in /usr/local/cpanel/logs/error_log? 

  -1
• 

  hassan Benslimane

  • March 22, 2024 13:56

  I have the same problem with the log from /usr/local/cpanel/logs/error_log

  [2024-03-22 13:55:29 +0000] die [Internal Death while parsing ./frontend/jupiter/mail/webmailform.html.tt 141713] Template::Exception:
          [TYPE]=[undef]
          [INFO]=[Over standard port expect “cpanel.” service subdomain, not “m***.g***s.net”! at /usr/local/cpanel/Cpanel/WebmailRedirect.pm line 266.
  ]
          [TEXT]=[]
   at cpanel.pl line 1124.
          cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/mail/webmailform.html.tt", 1) called at cpanel.pl line 4645
          cpanel::cpanel::run_standard_mode() called at cpanel.pl line 928
          cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/mail/webmailform.html.tt") called at cpanel.pl line 324

  0
• 

  cPRex Jurassic Moderator

  • March 22, 2024 14:06

  Please check out the additional details here - https://support.cpanel.net/hc/en-us/community/posts/22221908262679

  1
• 

  hassan Benslimane

  • March 22, 2024 14:22

  Hello,

  Thank you cPRex, the problem is solved by disabling feature cPanel Account Protection of imunify 360 from whm.

  Regards,

  0
• 

  cPRex Jurassic Moderator

  • March 22, 2024 14:23

  I'm glad to hear it!

  0

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