Why were all my licenses cancled today????
Hello,
cPanel charged my card April 2nd for all my licenses and THEN THEY CANCELED/SUSPSENED THEM ON APRIL 4TH????
what is going on???
I cannot get into my server now or support any customers
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Hello, my server license got suspended today. We are not able to login at store.cpanel.net . It says wrong credentials. We have reset the password but still not able to login. We have opened up a ticket using a different account. No response from support, 9 hrs have passed. Please help, our emails and site are down that are critical for our business continuity. We can't even buy a license because the IP of our server is locked to that account that is not able to login.
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Khalid Khan - if you can get me the ticket number I can look into this. I will say it was a holiday weekend in the United States so responses may have been a bit slower than normal, but usually any license tickets are an emergency status.
If you still need help today just get me that ticket number and I can check things on my end.
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Thanks cPRex. Things were sorted out. I got a reply, yeah the response was slow probably due to the holiday weekend. Thanks we are back on track.
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Glad to hear it!
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