login Roundcube

Robert

• May 03, 2024 10:39

Hello, Since this morning it has been impossible to connect to webmail, here is the message when my clients connect:

 

action    "login"
exec    "window.setTimeout(function(){ rcmail.redirect('/cpsess0242823045/3rdparty/roundcube/?_task=mail',true); }, 0);"

 

Thank you for your help

 

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  Robert

  • May 03, 2024 11:04

  Good morning This is the exact message that appears after connection: action    "login" exec    "window.setTimeout(function(){ rcmail.redirect('/cpsess0242823045/3rdparty/roundcube/?_task=mail',true); }, 0);"   Thank you for your help

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  JMAK

  • May 03, 2024 12:53

  Hi Robert,

  We have had some issues, is yours similar to ours?

  https://support.cpanel.net/hc/en-us/community/posts/23150240197399-Roundcube-Not-Loading

  If so there is a workaround and a potential fix you can try.

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  Robert

  • May 04, 2024 09:54

  Hello, this is not quite the same error message. Here is the message from my side for all users. Sincerely

  

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  cPRex Jurassic Moderator

  • May 06, 2024 16:13

  Hey there!  is that what shows up in the browser?  I know you're looking at the console log there, but it would be best to check the Roundcube log directly for more details:

  https://support.cpanel.net/hc/en-us/articles/360054983694-Where-can-I-find-the-Roundcube-error-log

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