Backup Is failing

Preeya

• May 19, 2024 01:55

Hello

The default backup is failing, and I am getting the message below.

/bin/sh: /usr/local/cpanel/bin/backup: No such file or directory

 

Can someone help.

• 

  cPRex Jurassic Moderator

  • May 19, 2024 02:19

  Hey there!  That's certainly not a good sign - if the file is really not there on the server, can you try forcing an update to see if that restores it?

  /scripts/upcp --force

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• 

  Preeya

  • May 19, 2024 02:48

  Yes. I tried to update but its not happening

  And I says another update  process is running but I don't see any process when I check.

  see below error at the end

  ---

  [2024-05-18 01:29:30 +0100]   A log of this update is available at /var/cpanel/updatelogs/update.65527.185682.1715990055.log
  [2024-05-18 01:29:30 +0100]   Removing upcp pidfile
  [2024-05-18 01:29:30 +0100] W NOTE: A system upgrade was not possible due to the following blockers:
  [2024-05-18 01:29:30 +0100] W [FATAL] - There are active transfers to this server. The system will block updates until those transfers end or a user aborts them. Please read our Transfer Tool documentation for more information.
  => Log closed Sat May 18 01:29:30 2024
  => Log closed Sat May 18 01:29:30 2024

   

   

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• 

  cPRex Jurassic Moderator

  • May 19, 2024 02:54

  Do you see anything in WHM >> Review Transfers and Restores that you can stop?

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  Preeya

  • May 19, 2024 02:59

  I already checked that. None of them are running.

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• 

  cPRex Jurassic Moderator

  • May 19, 2024 03:00

  Can you try the details here to see if you can manually remove that information? https://support.cpanel.net/hc/en-us/articles/360051328594-Can-t-update-cPanel-due-to-failed-or-aborted-transfers

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