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cPanel & WHM version (11.110.0.33) will reach End of Life in 30 days

Comments

23 comments

  • cPRex Jurassic Moderator

    Hey there!  Your system will continue to work just as it is, although it won't receive security updates.  We have created a plan for users that aren't able to migrate their system, which you can find more details in our blog post here:

    https://cpanel.net/blog/announcements/extended-lifecycle-support-oses-update/

    Your best option would be to migrate to a newer server.

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  • Luis Falcon

    Okay, just to be as clear as possible, I have a customer that has more than 40 developments working in php56, he needs more time for the redevelop of his systems. If I'm understanding correctly, TUXCARE will provide support for centos 7 (for a small fee) and cpanel will keep supporting cpanel 110, both until January 2026. Am I correct?

    Will the extended support for cpanel 110 have an extra fee additional of that of TuxCare's one? I so, how much?

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  • cPRex Jurassic Moderator

    That's exactly correct - the additional fee *is* for the Tuxcare addon, not just for cPanel itself.

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  • Gauravk

    Thanks cPRex above link is showing 404 not found, perhaps you can update that, please.

    I am also curious to know if cPanel provides support as an option, as I am stuck with OVH, happy to pay cPanel for world class support you guys really provide.

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  • Luis Falcon

    Yes, the link is now inactive, should we read something into this?

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  • cPRex Jurassic Moderator

    It looks like we changed the wording in the title of the page, and that tweaked the URL a bit - updated the post above.

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  • Luis Falcon

    Thank you!

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  • Gauravk

    The above updated link seems to be broken again.

    Is this the same as you referring: https://cpanel.net/blog/announcements/extended-lifecycle-support-oses-update/

    My next question is, which OS has the longest support from cPanel or vice versa?

    As changing OS, servers every 1 or 2 years is highly impractical and I wanna explore long term options. Please advise.

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  • vacancy

    Almalinux 8 - 2029

    Almalinux 9 - 2032

    Ubuntu 22.04 LTS 2027

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  • Anindya Sundar Mandal

    cPRex 

    I have cPanel 110 on CentOS 7.9.2009. Where do I start if I opt for the Extended Lifecycle Support program and TUXCARE?
     
    Will TUXCARE work as a cPanel plugin?
     
    To whom will I pay the additional monthly ELS fee starting August 1, 2024 - cPanel or TUXCARE?
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  • ffeingol

    As far as I read the announcements, you don't have to do anything.  You will just get the updates and you'll pay whomever you are paying your cPanel license.

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  • Luis Falcon

    Can we have a little clarification cPRex as to how do we go about enrolling in the program?

    Another question is, the blog post says "...additional monthly ELS fee per qualifying license..." how do we know if our license qualify?

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  • Muhammad Aqib

    The link is not working

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  • cPRex Jurassic Moderator

    The link has been fixed again - apparently I was very bad at copy paste.

    Let's clear a few things up:

    You do *not* have to opt-in to this program.  If your server is CentOS 7 and you have a valid cPanel license, that opts you in automatically.  The only option is to opt-out by upgrading or migrating to a new system.

    Your license qualifies if you have a CentOS 7 machine with cPanel.

    You don't need to make an additional payment - this will just be added to your existing license payment.

    Does that help clear up the process a bit?

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  • Anindya Sundar Mandal

    cPRex 

    What amount will be added to the existing license payment?

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  • Luis Falcon

    Thank you cPRex, about the payment, the amount will just be automatically added even if I pay my license to my datacenter?

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  • cPRex Jurassic Moderator

    That's correct - here is the chart showing the fees that was included in the email to direct license holders.  These prices may vary if your license is purchased through a Partner:

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  • Luis Falcon

    Thank you cPRex, sorry, but it is better to be painfully obvious when you have systems that could potentially lose you money if they go down.

    So, here's a couple more semi paranoid questions:

    By enrolling in the program:

    1) Will any changes be made to centos 7 that could result in it not supporting php56 / mysql5.7?

    2) Will any changes be made to cPanel 110 that could result in php56 / mysql5.7 stop working?

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  • cPRex Jurassic Moderator

    No need to apologize - I completely understand!

    There are currently no plans to make any changes to the software on the machine, as development for that OS has essentially stopped.  The ELS plan is simply to provide security updates to the system for users until they are able to upgrade or migrate to a new system.

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  • Mrg

    Thanks. What if we run Cloudlinux7? Same as CentOS7 or are there no ELS?

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  • cPRex Jurassic Moderator

    ELS is for both CentOS 7 and CloudLinux 7 only.

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  • Admin TI
    Hi!
     
      In my case, when I enter WHM to want to perform the update (I have CentOS7) I get an error that my OS is not compatible with the new version of WHM. However, in the configuration options I cannot find how to update or change the OS.
    Do you know where I can update the OS first or is there a manual on how to do it on the WHM portal?
    Thank you
     
     
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  • cPRex Jurassic Moderator

    Admin TI - since you are using CentOS 7 you could try the cPanel ELevate tool (https://cpanel.github.io/elevate/) or you can migrate you content to a new server.

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