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www.sub.domain.com not working

Comments

5 comments

  • cPRex Jurassic Moderator

    Hey there!  Do you *want* www.sub.domain.com to be working?  Most websites don't add the www to the subdomain as it just makes the URL longer.

    If you do want this functionality, are you able to get a response when you look up the subdomain from a different server?  For example, on a different machine than your webserver, can you run:

    dig www.sub.domain.com

    and get a reply with an IP address?  If not, that would point to a DNS issue.

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  • Avinash R

    Hi, Thank you for your reply. 

    We are getting complaints from users that the site is not working. Upon cross checking it is found that sometimes browsers are taking them to sites 3 or 4 instead of sites 1 or 2. So we want to redirect the sites 3 and 4 to site 1. 

    Seems like a DNS issue. I was able to get a IP address reply for sub.domain.com But couldnt get a reply for www.sub.domain.com. What might have gone wrong? How to correct it? Kindly help.

     

     

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  • cPRex Jurassic Moderator

    If the DNS isn't replying, that's a problem outside of cPanel with the DNS configuration.  You'd need to ensure that www record gets added to wherever the nameservers are hosted.

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  • Avinash R

    OK. Thank you for clarifying.

    In this case, then i think the person who put the A record in place for sub.domain.com can rectify the issue. Will get in touch with them again. Thank you once again.

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  • cPRex Jurassic Moderator

    Sure thing!

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