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cPanel error sub domaine ??

Comments

8 comments

  • cPRex Jurassic Moderator

    Hey there!  Can you let me know in what way they are fake?  Do you not have any addon domains that use the same name?

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  • thierry LAVAL

    Yes, I did find it. It comes from domain names that are automatically created under subdomains. But why does it only appear on one account, when it doesn't appear on all my customers' other accounts? 

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  • cPRex Jurassic Moderator

    It is possible the other accounts just haven't created addon domains?  These only appear if the cPanel user has the ability to create addon domains (which can be restricted in their package) and they have created them.

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  • thierry LAVAL

    Yes, I just checked on another client account that has multiple domains added.

    It seems random because on this verified cPanel, there are 3 domain names and only one has created a sub-domain with the server name as an extension... Whereas on the first cPanel account, all three domains have created these sub-domains...

    I'm trying to understand.

    But despite my lack of understanding, everything's working fine... Except for this customer who asks me for an explanation and sees it as an error.

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  • cPRex Jurassic Moderator

    Could you submit a ticket so the server can be examined?

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  • thierry LAVAL

    No I can’t because I’m not the heberger but o2switch in France. I am just the web developer who takes care of about ten clients of this host who have contracts using the cpanel. It would be up to him to create a ticket but on his side he does not seem more worried about it and finds it normal as long as it works… What can I do? Apart from looking for coherent explanations. :-) 

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  • cPRex Jurassic Moderator

    I don't have any other explanation besides they were either manually created or they are part of addon domains.

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  • thierry LAVAL

    I also wonder why on one hosting account I have three domains and only one system subdomain, whereas on another hosting account I have four domains and four system subdomains. The question isn't clear, and neither is the solution. I think it would have been helpful to have an option to disable the display of these system subdomains to avoid alarming an average client. Thank you for your help. Have a great day, and I'll close this ticket now. Thanks again.

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