Sub domains not working

Anoop Kumar

• July 12, 2024 19:29

Sub domains not working. its will throw internal server instead of index of page. but no issues on new accounts. only happens on sub domains or addon domains.

 

• 

  William Del Piero cPanel Staff

  • July 12, 2024 19:53

  Hi,

   

  For an Internal Server Error on your subdomains, I recommend reviewing the Apache error log, as it should provide more information regarding this error:

   

  Where can I find the Apache error log

   

  If you provide the error in this thread (you can remove/replace any sensitive information such as the domain name) I can review the error to provide further guidance.

   

  0
• 

  Anoop Kumar

  • July 14, 2024 17:40

  
  [Fri Jul 12 00:59:33.702064 2024] [core:error] [pid 1095560] [client 49.207.202.149:39579] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. 

  0
• 

  cPRex Jurassic Moderator

  • July 15, 2024 00:25

  That error message is almost always caused by an issue with the .htaccess file on the account.  We have additional details on tracking down the source of that error here:

  https://support.cpanel.net/hc/en-us/articles/4409452954903-Too-many-redirects-error

  but you'll likely be able to examine the .htaccess to see the issue.

  0
• 

  Anoop Kumar

  • July 16, 2024 09:16

  No, its happens only on addons. No errors when creates a new domain as new account. The same issue is happens on all sub domains of all accounts.

  0
• 

  cPRex Jurassic Moderator

  • July 16, 2024 14:54

  It would be best to submit a ticket so the server can be investigated directly, as this isn't normal behavior.

  0

Please sign in to leave a comment.