License could not be issued for your server (66).
Hi all,
My server is giving me the following license error:
The exact message was: This machine is not licensed for a cloud server. A metal license is required for this machine. (xxx.xxx.xxx.xxx)
A month or so ago the server license was downgraded to cloud by accident.
Cpanel put my license back to premiere but on 9/1 the server gives me that error and all services are disabled.
While on the portal, the license says premiere which is metal but on a license check, it shows cloud. Obviously Cpanel fixed half the issue missing the license server itself, so I am wondering if there is a work around until Cpanel responds to my trouble ticket?
Thanks
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Does Cpanel provide support any longer? It has been 4 years since I needed support last and they [cpanel] would respond in an hour or so via ticket and answer the phone if I called support.
It's been 24 hours (almost) since I opened a ticket during their business hours and I got nothing so far from Cpanel.
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Hey there! Do you have that ticket number so I can review it? In general, there isn't anything I can do for license issues through the Forum so that work does have to happen through a ticket, and yesterday was a holiday so there could have been a delay in our responses.
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Hi cPRex thanks for checking in. Mae got it all fixed for us this morning. However, it seems support is understaffed on weekends which is concerning in itself. This is the ticket # 95360058
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I'll freely admit the Customer Service team has lower staffing on the weekends, as we also have reduced hours mentioned here:
https://support.cpanel.net/hc/en-us/articles/4406219711511-How-To-Contact-cPanel-Customer-Service
I'm glad Mae was able to help!
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Mae is the best!
The trouble is, the phones are not manned after hours and that should be noted on that page.
Also, the after hours recording stated to open a trouble ticket which I tried using your form but my support ID was being rejected. this delayed things until I found I can email tickets@cpanel.net to get it done, which I did.
Thanks
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Ahha I just found this way at the bottom of the page
During high wait times and on company observed holidays, Chat and Phone support are not available.
that should be right above the telephone numbers not paragraphs down cause our eyes stop at numbers :D Just a suggestion!
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well I found it above the numbers below the chart. Maybe red and bolded. LOL
In any case pass my thanks on to MAE!
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I brought up these concerns with our CS team and they are going to see if we can add some additional info to that page to help make things easier :D
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Thank you.
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Sure thing!
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Samething is happening to my account Ticket: #95678006 and now CS is closed for the day. I have very upset clients because email on the server is not working. In my cPanel account says active be with the verify link and the shell link says expired.
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pointaction - we replied to your license ticket about 4 hours ago and I see that you just replied saying you were going to perform a new installation. If you have any issues please respond to the ticket - Forums aren't staffed on the weekend and I just happened to see this.
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