Methods of contact
There are three ways to contact a Customer Service Representative at cPanel. Phone, Chat, and E-mail. This article will go over each method.
cPanel's Customer Service team is available to offer assistance with any issues relating to licensing, billing, and Partner NOC program-related concerns.
Customer Service Department Hours
**All hours are U.S. Central Time
6AM - 6PM / Monday - Friday
6AM - 4PM / Saturday - Sunday
8AM - 4PM / Holiday Hours
cPanel Observed Holidays
|
1/1/25 |
New Year's Day |
|
1/20/25 |
MLK Jr. Day |
|
5/26/25 |
Memorial Day |
|
6/19/25 |
Juneteenth |
|
7/4/25 |
Independence Day |
|
9/1/25 |
Labor Day |
|
10/13/25 |
Indigenous Peoples Day |
|
11/11/25 |
Veterans Day |
|
11/27/25 |
Thanksgiving Day |
|
11/28/25 |
Day after Thanksgiving |
|
12/24/25 |
Christmas Eve |
|
12/25/25 |
Christmas Day |
*Phone and Chat support are not available on weekends or company-observed holidays.
Support via Phone
For support via phone refer to the following number options:
Telephone: +1.713.529.0800 option 3
Toll free: +1.844.427.2635 option 3
Support via Chat
To initiate a live chat session
1. Go to https://cpanel.net/pricing/ and click on the Chat Icon at the bottom right of the page.
2. Log into your cPanel Store account.
Once logged in to the cPanel Store account, The option for "chat" can be found on the bottom right of the page:
After clicking the chat button, a small window will pop up where the issue and account details may be provided.
Please make sure to include full details of the issue so that a quick resolution can be provided. Once all necessary details are included, click "start chat" to initiate the chat:
During high wait times and on company observed holidays, Chat and Phone support are not available.
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