How-To Contact cPanel Customer Service

*Phone support is not available during company observed holidays.
**Chat support is not available on weekends, or company observed holidays.

Support via Phone

Support via Chat 

To initiate a live chat session, Follow this link: cPanel Store

Once logged in to the cPanel Store account, The option for "chat" can be found on the bottom right of the page:



After clicking the chat button, a small window will pop up where the issue and account details may be provided.

Please make sure to include full details of the issue so that a quick resolution can be provided. Once all necessary details are included, click "start chat" to initiate the chat:

Support via Ticket 

During high wait times and on company observed holidays, Chat and Phone support are not available. In these situations,  the "Chat" option will not be visible in the cPanel store. Instead, there will be the option for "Support."



When clicking the "Support" option, a small window will pop up where the issue and account details may be provided. Please make sure to be as detailed as possible so that a quick resolution can be provided

Once all of your necessary information has been entered, click the send button on the bottom right of the support pop-up. Once "Send" is clicked, your request will come straight to the Customer Support team and an update will be provided as soon as possible!