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Error during cPanel upgrade - "Cannot upgrade to 11.122.0.18 until needed system packages are installed"

Khachatryan Arman

Hello. I am encountering an issue while trying to upgrade cPanel to version 11.122.0.18. The logs consistently show the following error:

E Blocker found: Cannot upgrade to 11.122.0.18 until needed system packages are installed.

Additionally, when attempting to install or upgrade ea-cpanel-tools, I get an error indicating that the required package /usr/local/cpanel/3rdparty/bin/perl is missing:

Error: Problem: cannot install the best candidate for the job - nothing provides /usr/local/cpanel/3rdparty/bin/perl needed by ea-cpanel-tools-1.0-96.99.1.cpanel.x86_64 from EA4

Steps I have already taken:

  1. Used the command /usr/local/cpanel/scripts/upcp --force - the upgrade fails with the same error.
  2. Confirmed that /usr/local/cpanel/3rdparty/bin/perl is available and correctly points to perl -> /usr/local/cpanel/3rdparty/perl/536/bin/perl.
  3. Reinstalled Perl, both system Perl (yum install perl) and cPanel Perl, but it didn't help.
  4. Checked all dependencies via yum, but no problematic dependencies were found.
  5. Ran yum clean all and yum makecache, then attempted to install ea-cpanel-tools again.
  6. Tried installing ea-cpanel-tools with the --nobest and --skip-broken flags, but the result remained the same.
  7. Ran /usr/local/cpanel/scripts/check_cpanel_pkgs --fix, which reported no issues.
  8. None of these actions helped solve the problem. Perhaps a different version of Perl is needed, or there is some other restriction that I'm unaware of. Please help me understand what might be blocking the installation of the required packages.

Comments

14 comments

Date Votes
  • quietFinn

    It might help if you tell what is your OS version and cPanel version.

     

    0
  • Khachatryan Arman

    Of course, Alma Linux 8.10 with Cpanel 122.0.17

    0
  • cPRex Jurassic Moderator

    Hey there!  Usually there are more details earlier in the log as to what specific package is causing the issue.  Can you run this command and share the output here?

    egrep -i "err|fail|warn" /var/cpanel/updatelogs/last
    0
  • Khachatryan Arman

    Dear CPrex, thank u for help. This is output as u want

     

    root@ext43 [~]# egrep -i "err|fail|warn" /var/cpanel/updatelogs/last
    [2024-10-07 20:40:00 +0400]   Switching to version 11.122.0.18 of updatenow to determine if we can reach that version without failure.
    [2024-10-07 20:40:57 +0400] W Error:
    [2024-10-07 20:40:59 +0400] E (XID yam9uc) “/usr/bin/yum” reported error code “1” when it ended:
    [2024-10-07 20:41:54 +0400]   cpanel-perl-536-warnings-unused-0.06-1.cp108~el8.x86_64.rpm already downloaded
    [2024-10-07 20:41:56 +0400]   cpanel-perl-536-error-0.17029-1.cp108~el8.noarch.rpm already downloaded
    [2024-10-07 20:41:59 +0400]   cpanel-perl-536-class-errorhandler-0.04-1.cp108~el8.noarch.rpm already downloaded
    [2024-10-07 20:42:02 +0400]   cpanel-perl-536-test-nowarnings-1.06-1.cp108~el8.noarch.rpm already downloaded
    [2024-10-07 20:42:23 +0400]   cpanel-perl-536-test-warn-0.36-1.cp108~el8.noarch.rpm already downloaded
    [2024-10-07 20:42:30 +0400] E The install encountered a fatal error: Cannot upgrade to 11.122.0.18 until needed system packages are installed.
    [2024-10-07 20:42:30 +0400] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.244004.50019439.1727819000.log` failed, exited with code 18 (signal = 0)

    0
  • cPRex Jurassic Moderator

    That isn't a very helpful error message, is it?  I was hoping it would say something else related to a specific package or mirror or Yum issue, but it seems that isn't the case.

    Could you submit a ticket so this can be reviewed directly on the server?

    0
  • Khachatryan Arman

    I want, but can't submit direct ticket, when i try it with licene number, your support system provide me open ticket on my reseller page on Contabo

    0
  • cPRex Jurassic Moderator

    That's correct - you would need to contact you host directly since the license isn't through us, and then the host would escalate the issue to us if they aren't able to resolve the problem.

    0
  • soulaymane-x

    same problem here, any solution?

    0
  • cPRex Jurassic Moderator

    soulaymane-x - do you see any additional errors in the update log that might be helpful?

    0
  • Khachatryan Arman

    "you would need to contact you host directly since the license isn't through us"

    I contacted them (contabo) right away, even opened a ticket, and wrote to them several times, but all they did was acknowledge my request, and there has been no action or help from them at all. How can I otherwise create a ticket in cPanel and get help from you? The server has been nearly dead for over 10 days.

    0
  • cPRex Jurassic Moderator

    Can you email our customer service team at cs@cpanel.net with an "Attention Rex" in the subject line so I see that?

    0
  • cPRex Jurassic Moderator

    Khachatryan Arman - I just wanted to confirm that we received your message and we're looking into that.

    -1
  • Daniel Berthiaume

    What was the conclusion on this case ? We have two DNS Only server with the same problem.

     E Blocker found: Cannot upgrade to 11.126.0.24 until needed system packages are installed.
    0
  • William Del Piero cPanel Staff

    Hi,

     

    In this specific case, the customer's server had some missing cPanel perl packages that needed to be manually installed due to RPM database corruption. Usually these types of update errors need to be evaluated on a case-by-case basis as there is not always a common solution for the error. Have you already reviewed the cPanel update logs to see if it mentions which packages are missing? For reference:

     

    Where are the cPanel update logs?

    0

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