cPanel's AutoSSL errors on installation

simz8

• October 18, 2024 11:45
• Edited

Hello, 

I am having autoSSL working with Sectigo in cPanel (v110.0.17) and i am facing the following problem during the last autossl attempt to fetch and install certs from Sectigo: 
ERROR (XID b9j6tk) The system failed to install an SSL certificate onto the website “mydomain.com” because of the following error: Certificate verification failed! The system did not find the root certificate that corresponds to the supplied Certificate Authority Bundle’s intermediate certificate. Please supply a full Certificate Authority Bundle with the root certificate included.

This is happening for some days now ! And i do not know what to do !!!

Please help!

• 

  cPRex Jurassic Moderator

  • October 18, 2024 14:47

  Hey there!  I would recommend getting to at least version 118 and trying Let's Encrypt, as Sectigo has been deprecated for some time.

  If things still don't work after those changes, there is a known issue we're working on here that you can follow along with:

  https://support.cpanel.net/hc/en-us/articles/26827479927959-AutoSSL-pulls-the-incorrect-CaBundle-when-installing-new-SSL-Certificates

  0

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