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Transfert plesk to cpanel

Kennybe

I copied several accounts from Plesk to Cpanel with the transfer tool. I have only three recordes to transfer but now I'm having an error ... I googled it but didn't find a solution. Neither where the problem comes from ... Nothing is copied to the server ...

Failed: The remote execution of “pkgacct.xxxx.xxxxx” failed, or the requested account, “xxxx”, was not found on the server: “ip address”.

Starting “TRANSFER” for “Account” “xxx”.
Copy Destination: /home
Remote server type: “plesk”.
Initiating process to package the account over SSH (Secure Shell) connection …
Packaging the account with the command: /scripts/pkgacct.xxxx'' --compressed --mysql 8.0 --allow-multiple --split --no-reseller …
ERROR: Unknown option: compressed
ERROR: Unknown option: mysql
Fetching psa userid using v5 method
v5 PSA UID: 8
PSA UID: 8
pXa DNS is xxx
logfile is: /home/cpmove-xxx-1734276726.log
Done
Copying password...Done
Done
pXa Copying mailman lists and archives...Done
pXa Copying DNS zones...
ERROR: Record "type" is invalid at /tmp/PkJq88C56b/lib/Cpanel/Account/DnsZone/Record.pm line 47.
Done
Target “/home” on host “scorpius.xxx” has 1.03 TB free and requires at least 0 bytes free, which includes space for temporary files.
WARNING: The remote server failed to send the location of the transfer archive.
WARNING: Attempting to guess the location of the remote transfer archive.
Fetching md5sum of “/home/cpmove-xxxx.tar.gz” from the remote server … …
Done
Removing copied archive on remote server. …
Done

 

Comments

11 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  Usually when this error happens there is an issue with that specific DNS zone having a record that cPanel doesn't support.

    I would recommend reviewing that DNS zone and seeing if there are any unused records that could be removed.  You also may be able to find more details about the specific error in that /home/cpmove-xxx-1734276726.log that is mentioned on the Plesk server, but once the DNS zone issue is fixed I would expect things to work normally.

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  • Kennybe
    • Edited

    Cleaned up the DNS entries, DNS error is gone but I get a new error .. pfff

    Starting “TRANSFER” for “Account” “xxx”.
    Copy Destination: /home
    Remote server type: “plesk”.
    Initiating process to package the account over SSH (Secure Shell) connection …
    Packaging the account with the command: /scripts/pkgacct.xxx.be xxx '' --compressed --mysql 8.0 --allow-multiple --split --no-reseller …
    ERROR: Unknown option: compressed
    ERROR: Unknown option: mysql
    Fetching psa userid using v5 method
    v5 PSA UID: 8
    PSA UID: 8
    pXa DNS is xxx
    logfile is: /home/cpmove-xxx-1736002396.log
    Done
    Copying password...Done
    Done
    pXa Copying mailman lists and archives...Done
    pXa Copying DNS zones...
    + xxx
    Done
    pXa Copying SSL certificates and keys...Done
    pXa Grabbing mysql dbs...The database list contains: xxx_website
    ERROR: No such file or directory at /tmp/8phi02Bo4b/lib/Filesys/POSIX/Error.pm line 48.
    ERROR: Filesys::POSIX::Error::throw(2) called at /tmp/8phi02Bo4b/lib/Filesys/POSIX.pm line 187
    ERROR: Filesys::POSIX::_find_inode(Cpanel::Pkgacct::Archive=HASH(0x5590ad93dc48), "fs/user/var/www/vhosts/xxx.be/public_html/cgi-bin") called at /tmp/8phi02Bo4b/lib/Filesys/POSIX.pm line 228
    ERROR: Filesys::POSIX::lstat(Cpanel::Pkgacct::Archive=HASH(0x5590ad93dc48), "fs/user/var/www/vhosts/xxx.be/public_html/cgi-bin") called at /tmp/8phi02Bo4b/lib/Filesys/POSIX/3rdParty/Wrappers.pm line 30
    ERROR: Filesys::POSIX::3rdParty::Wrappers::forced_alias(Cpanel::Pkgacct::Archive=HASH(0x5590ad93dc48), "fs/user/var/www/vhosts/xxx.be/public_html/cgi-bin", "cpmove-xxx/homedir/public_html/cgi-bin") called at /tmp/8phi02Bo4b/scripts/main.pl line 3307
    ERROR: Script::Pkgacct::pXa::copy_homedir(Script::Pkgacct::pXa=HASH(0x5590ac6804d0)) called at /tmp/8phi02Bo4b/scripts/main.pl line 221
    ERROR: Script::Pkgacct::pXa::script() called at /tmp/8phi02Bo4b/scripts/main.pl line 49
    Done
    pXa Grabbing PostgreSQL privileges...Done
    pXa Copying statistics...Done
    pXa Copying alias domains...
    Done
    pXa Copying home directory...
    Done
    Target “/home” on host “xxx.be” has 1.02 TB free and requires at least 0 bytes free, which includes space for temporary files.
    WARNING: The remote server failed to send the location of the transfer archive.
    WARNING: Attempting to guess the location of the remote transfer archive.
    Fetching md5sum of “/home/cpmove-xxx.tar.gz” from the remote server … …
    Done
    Removing copied archive on remote server. …
    Done
    Failed: The remote execution of “pkgacct.xxx.be” failed, or the requested account, “xxx”, was not found on the server: “xxx”.
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  • cPRex Jurassic Moderator

    If you manually run "/scripts/pkgacct usename" on the Plesk server, do you see any additional errors?  This type of issue would likely be best handled in a ticket if you'd like to create one with our team.

    0
  • Kennybe
    Restricted Feature

    This feature is only available if you have purchased a license directly from cPanel.

    Sent a mail to my provider to ask support ... 

    0
  • cPRex Jurassic Moderator

    They should be able to get this resolved quickly for you, as there is likely another issue with the account causing the problem. 

    0
  • Kennybe

    The answer from my provider ...

    As for the transfer issue, as stated in the log file, it seems that the last customer is no longer stored on your other server as the file cannot be found. In any case, this is unfortunately not something we can fix.

    But the site is still online ...

    0
  • cPRex Jurassic Moderator

    That's honestly a terrible reply from that provider.  Could you see if they are willing to escalate the ticket to us?

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  • Kennybe
    • Edited

    I'll give it a try ...

    Maenwhile I'm still looking for a solution ... you have already saw the issue :-)

    https://support.cpanel.net/hc/en-us/community/posts/24099223082391-Transfer-from-Plesk-Obsidian-18-0-61-Update-5

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  • cPRex Jurassic Moderator

    Were you able to try manually running pkgacct against that one particular user to see if it showed more errors?  There isn't much else we can do on our end without access to the account.

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  • Kennybe

    There should be a ticket ...

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  • cPRex Jurassic Moderator

    If you have a ticket number I'd be happy to check!

    0

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