Failing to add account

Answered

bennhana

• February 11, 2025 08:14

I am trying to add an account which existed before but was deleted. Now I am getting the error below but when I do a search I cannot find the zone. How do I resolve this?

(XID tasfbz) A DNS entry for “*****.com” already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed.

How do I find the hidden zone?

 

• 

  cPRex Jurassic Moderator

  • February 11, 2025 19:56

  Hey there!  Does your system happen to use a DNS cluster?  if so, you may need to check the /var/named directory on the cluster servers to see if that domain exists there.

  If not, the first and easiest check to perform is to see if any account on the server owns the domain.  You can do that with this command:

  /scripts/whoowns domain.com

  If that doesn't give you any results you can manually search in the /var/cpanel/userdata directory with this command:

  grep -Ri domain.com /var/cpanel/userdata/

  and that would show you any files containing traces of that deleted domain.

  Let me know what you find and we can go from there!

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  bennhana

  • February 13, 2025 06:58

  Thanks for the response @cPREX but it didn't work. See attachment. I tried rebooting the server but no change.

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  bennhana

  • February 13, 2025 09:43

  Hi

  It's alright. I continued doing some Googling and found the solution on this link

  DNS Entry Already Exists error: no DNS zone file for the domain – cPanel

  I have managed to sort it out and added the domain. 

  Thanks for your response.

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  cPRex Jurassic Moderator

  • February 13, 2025 15:00

  Oh nice - I'm glad that helped!

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