Can't access one of my email adresses

Gustavo De

• February 11, 2025 23:44

Hi! All of a sudden one of the email adresses I have requires username and password to enter to roundcube. I have other email adresses and this is th eonly one that asks for this, I had never used one so I don't know which password should I use, and if I use the one from CPanel it says login failed. Cna you please help? I can't even create a ticket in support in Cpanel

 

Thanks.

• 

  cPRex Jurassic Moderator

  • February 12, 2025 18:49

  Hey there!  If you have root access to the server you can check and see if that account may have been blocked, like what happened with this user here with cPHulk:

  https://support.cpanel.net/hc/en-us/community/posts/21644186556695-Weird-issue-with-webmail

  If you only have access to your specific cPanel account you will need to reach out to your hosting provider or datacenter to have them help fix this issue.

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