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Beware your trial licence expiring

dazeck
  • Edited

So, I purchased a new VPS and applied for a cpanel trial licence for it so I could transfer my accounts over without paying twice, seems valid to me.  I have one last account who is in control of their own DNS and taking time to change the A value, but I knew my trial licence would expire sometime tomorrow (so I thought) but it actually expired today. I had researched in advance what would happen and found this

https://support.cpanel.net/hc/en-us/articles/7284279950999-What-happens-to-my-server-when-the-cPanel-license-is-expired-or-cancelled

Well turns out that was a lie, first my phone reported an incorrect password for my mail account, I went to my whm login and it had the licence expired message, so I quickly bought a licence and after a short time it had applied to my VPS so I could login, there was approx 30 mins of not having a licence, but in that time, my IP address had been blocked by csf, emails had been rejected for one of my customers - I only found this when looking at mail logs.

I don't know if any legitimate customers had been blocked due to accessing email, as I didn't take the risk and just removed all csf blocks that had happened today.

Anyway, cpanel, you need to update the link to say exactly what will happen when the licence expires.

Thanks
Darren

Comments

4 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  The address was likely blocked by CSF due to failed login attempts, but that wouldn't be related to the license being blocked.

    While your server does continue to receive emails to ensure you don't miss anything, it's the authentication processes that get suspended when the license expires, which means you wouldn't be able to retrieve those mail messages.

    Does that help to clear up the confusion?

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  • dazeck

    I understand my IP was blocked due to failed login attempts for imap but I disagree with you saying emails still arrive as there were a few 550 user does not exist reported in the mail delivery screen. I have lost a few emails where they have taken the 550 as a hard bounce and have not retried. So in my experience, emails were definitely still not delivered.

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  • cPRex Jurassic Moderator

    Thanks for the additional details.  We'd likely need to examine that in a ticket to confirm why that happened as the mail handling when a license expires hasn't changed in some time.  It could be there was something wrong with your particular machine, or there could be something unintended happening, but that's not something we're likely to figure out over the forum.

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  • dazeck

    My licence is through OVH so I guess I'd have to log it with them first. My experience with OVH support isn't great.

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