Unable to Access Accounts after WHM Update/Reboot

Dezdan

• June 10, 2026 16:31
• Edited

Here is an odd one! I ran the WHM update to 136.0.20 this morning and then preformed a graceful reboot to update some processes that were running and now I am unable to log in to WHM via my root account. I can access the WHM login via the IP and domain @ :2087, but after I enter my un/pw I get 'The login is invalid.' It is the same un/pw I used to a hundred times and used this morning to run the update. The same is true for the domains I host, they are unable to access cPanel via :2083 and their un/pw receiving the same message  'The login is invalid.'

Thoughts?  

• 

  Nerio Medina

  • June 10, 2026 17:53

  Hey guys i am getting smae error

  0
• 

  cPRex Jurassic Moderator

  • June 10, 2026 18:15

  Hey there!  I had several techs here check, and I also checked my own personal system after updating to 136.0.20, and none of us are currently experiencing this issue.

  If you can create a ticket we'd be happy to take a look!

  0
• 

  Dezdan

  • June 10, 2026 20:05
  • Edited

  cPRex Have you rebooted or logged out of WHM post update? I was able to remain logged in until I rebooted the machine and logged me out. 

  I'm unable too create a ticket, hopefully one of the others experiencing the same issue can.

  0
• 

  cPRex Jurassic Moderator

  • June 11, 2026 22:04

  Yes, I never stay logged into WHM unless I'm doing some specific administration task.

  If you can't create a ticket through WHM you can always use the support.cpanel.net portal to start that process.

  0
• 

  Dezdan

  • June 11, 2026 22:55

  Thanks, but I purchase WHM through my host and they refuse to submit a ticket on my behalf and I don't want to push my luck with them and get the boot. 

  0
• 

  cPRex Jurassic Moderator

  • June 11, 2026 23:23

  That honestly sounds like a better host might be the best thing to do, or at least a better license provider for your cPanel license.

  0

Please sign in to leave a comment.