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Issues with license validation on mutiples servers

Charles Theriault

I currently experience a problem on multiples servers, they seems to have issues to reach the license validation server and prevent WHM access.

Is there currently a problem ?

Comments

84 comments

Date Votes
  • Ioannis Liatis

    Same here.. 

    0
  • Francisco Jose

    Same here in multiple servers

    # /usr/local/cpanel/cpkeyclt 
    Updating cPanel license...Done. Update Failed!
    Error message:
        A License check appears to already be running.

    0
  • ffeingol

    Ditto here and I just opened a ticket.  Seems like it may be related to the new uccp hourly security update?

    0
  • Jesse van

    Same, webmail does also not work because of this, great... auth.cpanel.net is down apparently 

    0
  • Daniel Bazaes

    Nooo!!!! T_T

     

    same here!

     

    Just a indie companny xD

    0
  • RRbit Informatica

    did yum clean metadata & yum update

    it updated compat-openssl10 and things started working again

    0
  • TVCNet Website Hosting and Security Services

    Same here.

    0
  • David Cordovez

    Same problem here. Any official report from cPanel?

    0
  • Ioannis Liatis

    Nothing...

    0
  • Ioannis Liatis

    Seems ok now!
    Updating cPanel license...Done. Update succeeded.

    0
  • RuneServer
    • Edited

    Same problem here.

    I think this happens after the new cPanel security cron (I'm not sure but I received her email at first time): Cron <root@server5> /usr/local/cpanel/scripts/upcp --security

    https://docs.cpanel.net/changelogs/110-change-log/

     

    Any solution?, this is very urgent.

     

    0
  • STI Noc

    It seems the issue was caused by updates being applied.  Why is this running during the day?

    0
  • RuneServer

    STI Noc Because now cPanel downloads security updates every hour.

    0
  • Daniel Bazaes

    Maybe an auto-DDoS caused by forcing simultaneous updates?

    0
  • Romedchim International SRL
    • Edited

    Same problem here. Not on all servers but it's becoming a BIG problem... Well, I stand corrected. it's on all servers now.

    0
  • Jesse van

    seems like DDoS indeed: 

    curl -4 -v --connect-timeout 10 https://auth.cpanel.net/

    * Host auth.cpanel.net:443 was resolved.

    * IPv6: (none)

    * IPv4: 208.74.121.86, 208.74.123.2, 208.74.123.3, 208.74.121.85, 208.74.121.83, 208.74.121.82

    *   Trying 208.74.121.86:443...

    * ipv4 connect timeout after 4998ms, move on!

    *   Trying 208.74.123.2:443...

    * connect to 208.74.123.2 port 443 from 192.168.2.103 port 61442 failed: Connection refused

    *   Trying 208.74.123.3:443...

    * connect to 208.74.123.3 port 443 from 192.168.2.103 port 61443 failed: Connection refused

    *   Trying 208.74.121.85:443...

    * ipv4 connect timeout after 2363ms, move on!

    *   Trying 208.74.121.83:443...

    * ipv4 connect timeout after 1180ms, move on!

    *   Trying 208.74.121.82:443...

    * ipv4 connect timeout after 1175ms, move on!

    * Failed to connect to auth.cpanel.net port 443 after 10005 ms: Timeout was reached

    * Closing connection

    curl: (28) Failed to connect to auth.cpanel.net port 443 after 10005 ms: Timeout was reached

    0
  • Omran AlAssad

    Same here.. 

    0
  • ffeingol

    I think that Alma/CentOS/cPanel repos must be getting hammered as anything yum/dnf related is taking forever.

    0
  • thealien

    Same here.

    0
  • RRbit Informatica

    yum clean metadata & yum update

    Confirmed on second server, this seems to solve it

    0
  • cloudtech sas

    same problem with 3 diferent whm/cpanel servers

    0
  • ciao70
    • Edited
    Same problem now
    Invalid license file: cPanel & WHM cannot verify your license during the upgrade process. Wait five minutes, and then try again.
    To access the interface, you must install the license and ensure that the license is active.
    0
  • WORKAROUNDS (ㆆ_ㆆ)
    • Edited

    cPanel leaving operations down, generating a bunch of tickets, plus the license increase won't stop, this one is for sure never going to fail

    Nothing needs to be done, some environments simply come back and others don't.

    Generating a problem with cPanel access I can understand, but taking the sites offline is a tremendous act of stupidity. Using AI for everything and they keep screwing up and getting lost in the "WORKAROUNDS."
    (͠≖ ͜ʖ͠≖)

    1
  • Chris White

    Perhaps they should lay off more employees? Will that bring everyone back online?

    2
  • Khuram Raza

    same here
    any solution for Ubuntu 22.04.5 LTS

    0
  • RuneServer
    • Edited

    You can rest assured. I can confirm that some of the servers recovered automatically without any intervention.

    I have other servers showing the same license error. I'm still waiting to see whether it affects all of them.

    0
  • thealien

    Opened ticket  #96038930

    1 server came back by itself. Waiting for dnf/yum to finish on the last one we have an issue with.

    0
  • ciao70
    • Edited

    https://support.cpanel.net/hc/en-us/articles/41816676353943-cPanel-License-Update-Failures-July-8th-2026

    0
  • RuneServer

    Official information:

    https://support.cpanel.net/hc/en-us/articles/41816676353943-cPanel-License-Update-Failures-July-7th-2026

    0
  • Daniel Santos

    Same here on multiple servers. I was doing a migration from a competitor and the competitor's Cpanel is also showing a licensing error.

    0

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