Roman McDougal
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Articles
Recent activity by Roman McDougal-
How to check JetApps license status and how to refresh the license
Introduction It may be necessary to update or refresh the license of your JetApps products, such as JetBackup. Procedure You can verify the status of your JetApps license depending on where you p...
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403 errors when using specific web applications
Symptoms When accessing specific web applications, like WordPress plugins, and Apache's Evasive module (mod_evasive) is enabled, you receive a 403 error. An error similar to the following will logg...
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cPanel fails to upgrade with "error: Failed dependencies"
Symptoms When trying to update/upgrade cPanel, an error similar to the following is presented: [2020-06-03 06:29:43 -0500] ***** FATAL: Test install failed: error: Failed dependencies:[2020-06-03 0...
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"API failure: Failed to read data: Is a directory" error
Symptoms The "WHM >> Accounts Functions >> Change Site's IP Address" fails to change the IP address for a specific account with the following errors: API failure: Failed to read data: Is a direct...
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Missing certificate and/or key IDs breaks JetBackup (5) backups.
Symptoms When running JetBackup 5, the following error or similar is noted in the logs: Failed fetching certificate id example_com_a4c71_04f03_1693887256_510fd58fce33e672b2a1c864695d98da. Error: Ke...
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Segault issues noticed within "/var/log/messages"
Symptoms Issues with services not starting and the following errors can be observed within "/var/log/messages": server kernel: sh[8877]: segfault at 8 ip 00007efd9eb4a7e8 sp 00007ffdde39bef0 erro...
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How to redirect the server's hostname to HTTPS for non-cPanel related requests.
Introduction The server's hostname can be secured when accessing cPanel related services like /webmail, /cpanel, /whm links just to mention a few examples. However, there are cases where a cus...
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MariaDB upgrade from MySQL 5.7 fails with "NO_AUTO_CREATE_USER" error.
Symptoms When trying to upgrade to MariaDB from MySQL 5.7 the following error is presented in WHM's "Home / SQL Services / MySQL / MariaDB Upgrade": An upgrade on your system is not possible at thi...
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ImunifyAV interface not visible for cPanel end users.
Symptoms ImunifyAV is installed and working correctly in WHM, but the "ImunifyAV" interface is not present in users' cPanel interfaces. Description By default, the "ImunifyAV plugin" option isn't...
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Why is my domain with CloudFlare not loading with error "Error 526: Invalid SSL certificate."
Symptoms When trying to access a domain using CloudFlare, the site returns the following error: Error 526: Invalid SSL certificate. Description CloudFlare has a few different SSL modes, th...