Roman McDougal
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Articles
Recent activity by Roman McDougal-
How to prevent FTP users from listing or accessing files outside of their home directory
Introduction The ChrootEveryone configuration directive is responsible for preventing access outside of the home directory of an FTP user. This directive is turned on by default in cPanel, but it i...
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Unable to delete addon domain: The domain userdata file appears to be missing
SymptomsWhen trying to delete an addon domain, the following error is presented:CONFIG_TEXT: Error: The domain userdata file for the domain.tld appears to be missing. CausecPanel stores information...
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How to install and enable cPanel's LSPHP handler
Introduction LSAPI provides a fast and stable way to serve PHP applications. cPanel & WHM’s version of LSAPI differs from the one that CloudLinux provides. Please note, to utilize this handler’s fu...
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WHM >> Tweak Settings "Use X-Frame-Options and X-Content-Type-Options" does not return headers
Question When enabling Use X-Frame-Options and X-Content-Type-Options headers with cpsrvd via WHM >> Tweak Settings, and testing sites on Apache ports 80 and 443, why do they not return the headers...
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A large btmp file breaks the cPanel Terminal feature
Symptoms When accessing the cPanel Terminal feature, the following error is displayed: Error: The WebSocket handshake failed at 12:00:00 PM. Description The /var/log/btmp file stores information ...
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How to check JetApps license status and how to refresh the license
Introduction It may be necessary to update or refresh the license of your JetApps products, such as JetBackup. Procedure You can verify the status of your JetApps license depending on where you p...
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403 errors when using specific web applications
Symptoms When accessing specific web applications, like WordPress plugins, and Apache's Evasive module (mod_evasive) is enabled, you receive a 403 error. An error similar to the following will logg...
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cPanel fails to upgrade with "error: Failed dependencies"
Symptoms When trying to update/upgrade cPanel, an error similar to the following is presented: [2020-06-03 06:29:43 -0500] ***** FATAL: Test install failed: error: Failed dependencies:[2020-06-03 0...
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"API failure: Failed to read data: Is a directory" error
Symptoms The "WHM >> Accounts Functions >> Change Site's IP Address" fails to change the IP address for a specific account with the following errors: API failure: Failed to read data: Is a direct...
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Missing certificate and/or key IDs breaks JetBackup (5) backups.
Symptoms When running JetBackup 5, the following error or similar is noted in the logs: Failed fetching certificate id example_com_a4c71_04f03_1693887256_510fd58fce33e672b2a1c864695d98da. Error: Ke...