jndawson
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Recent activity by jndawson-
Adding zone changed ownership of /etc/userdomains
We added a stand-alone zone, that is, a zone not attached to any account. Apparently, the action changed the ownership of /etc/userdomains from root:mail to root:root. Mode was not changed. We onl...
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License keeps disappearing after upgrade to v.56
Out of 3 cPanel servers, one is constantly displaying the following error when trying to log into the cPanel admin portal or the webmail portal: License not activated To access the interface, you ...
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Blank Change Log in WHM
Hello, On cPanel 56, in WHM, Upper left link 'Change Log', next to the log out link, and notice it's blank. Thank you.
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cPanel updated to version 56
We have 3 cPanel servers that were all updated to v.56 yesterday. We were on the 'Release' release tier, but are now on the 'Current' release tier. Tried to find release notes, but the release note...
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Creating CSR results in "You do not control this domain."
Trying to help a customer install an SSL cert for his webmail.example.com hostname via the customer's cPanel portal. After creating a private key, the CSR can't be created for webmail.customer.com...
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Website still works after suspension
We have a cPanel server that is not actually suspending the account's web site when manually suspended using whm > account functions > manage suspensions. I read through AllowOverride none Re...
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Mailman discards posts with no clue as to why
We've been working on this issue for a couple of days. Customer has long-running mailing list with one weekly post by him. Suddenly, after several years, his post gets discarded. We've run /script...
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WHM version doesn't display properly
We have 3 cPanel servers. All were properly updated automatically to 54.0.8. All are working just dandy. However, the website header does not reflect the correct update in all cases. Going to Hom...
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Are mobile device lists up to date?
We started getting complaints from some Verizon and ATT mobile device users that they are having problems connecting to check email. We have the following Exim setting enabled: Automatically white...
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Wordpress plugins won't update after WP installed with Site Softeware
We moved a new customer's WordPress website to one of our cPanel boxes by setting up the account, installing Wordpress with the site software tool, then dropping in the tar ball and sql files. Site...