Retrying download of /cpanelsync/11.###.0.##/cpanel/scripts/updatenow.static.bz2 (attempt 10/10): Can't open file: No such file or directory at /usr/local/cpanel/Cpanel/HttpRequest.pm line 419

Symptoms

The cPanel update fails, and a message similar to the following can be seen in the update log.

CONFIG_TEXT: [2024-09-21 05:15:09 +0300] Retrying download of /cpanelsync/11.x.0.x/cpanel/scripts/updatenow.static.bz2 (attempt 10/10): Can't open file: No such file or directory at /usr/local/cpanel/Cpanel/HttpRequest.pm line 419.

Cause

This issue occurs because files in the staging directory have become corrupt. Moving aside the staging files will allow the update to succeed.

Resolution

1. Log in to the server via SSH or WHM's Terminal as the root user

2. Locate the staging directory by running the following command:

   # grep STAGING_DIR /etc/cpupdate.conf

3. Move aside the staging files:

   # mv -v /path/to/staging/.cpanel__$host_domain_tld__upcp_staging{,.$(date +%s)}

   Note: "/path/to/staging" and "$host_domain_tld" in the above provided command must be replaced with the path of the staging directory and the server's hostname with each . replaced with _.