Retrying download of /cpanelsync/11.###.0.##/cpanel/scripts/updatenow.static.bz2 (attempt 10/10): Can't open file: No such file or directory at /usr/local/cpanel/Cpanel/HttpRequest.pm line 419

Symptoms

The cPanel update fails, and a message similar to the following can be seen in the update log.

[2024-09-21 05:15:09 +0300]   Retrying download of /cpanelsync/11.x.0.x/cpanel/scripts/updatenow.static.bz2 (attempt 10/10): Can't open file: No such file or directory at /usr/local/cpanel/Cpanel/HttpRequest.pm line 419.

Description

This issue occurs because files in the staging directory have become corrupt. Moving aside the staging files will allow the update to succeed.

Workaround

1. Access the server's command line as the 'root' user via SSH or "Terminal" in WHM.
2. Locate the staging directory.
   

   grep STAGING_DIR /etc/cpupdate.conf

3. Move aside the staging files.

   mv -v /path/to/staging/.cpanel__$host_domain_tld__upcp_staging{,.$(date +%s)}

   Please note that "/path/to/staging" and "$host_domain_tld" must be replaced with the path of the staging directory and the server's hostname with each . replaced with _.