Maxmind Error

Understanding MaxMind Errors When Placing an Order

If you encounter a MaxMind Error while placing an order through the cPanel Store, it means that our fraud detection system flagged your order for review. This may occur due to various reasons, such as:

• IP address discrepancies
• Suspicious or mismatched billing information
• Unusual order patterns

When an order is flagged, it is temporarily held for manual review by our Customer Service team. In some cases, we may reach out to request additional information to verify your identity and the legitimacy of the order.

What Should You Do?

No action is required on your part immediately. A member of our team will review your order and contact you if further verification is necessary.

Once your order is approved, you will receive instructions to complete your payment and activate the order. Please do not submit a new order; instead, follow the steps provided in the approval message to avoid duplicate charges or processing delays.

Need Help?

If you have questions or concerns about your flagged order, please submit a request to our Customer Service