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WHM fails with "plugin error - Analytics: plugin not found"

Violet Browning
  • Updated

Symptoms

WHM fails to load properly and appears with the following message:

plugin error - Analytics: plugin not found

 

Description

This error occurs when the cpanel-analytics plugin is outdated or missing completely. In some cases, updates may be failing due to a failed repository such as FleetSSL.

We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-44105. Follow this article to receive an email notification when a solution is published in the product. 

 

Workaround

  1. Remove the cpanel-analytics RPM:
    On AlmaLinux, RockyLinux, or CloudLinux:
    rpm -e --nodeps --justdb cpanel-analytics
    On Ubuntu:
    apt purge cpanel-analytics
  2. Reinstall the cpanel-analytics RPM:
    On AlmaLinux, RockyLinux, or CloudLinux:
    yum --disablerepo="*" --enablerepo="cpanel-plugins" install cpanel-analytics
    On Ubuntu:
    apt-get install cpanel-analytics

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