Modify an Account save not working if the package is undefined

Symptoms

The save button on the Modify an Account page does nothing; no error is displayed, and if the account has an undefined PLAN, nothing is logged in the cPanel error log.

Cause

When an account has an undefined plan and you try to modify it, the save button does not work, there is no message, and the modifications are not saved.

We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-46084. Follow this article to receive an email notification when a solution is published in the product. 

Resolution

Change the account plan to default or create a new plan with the desired resources.

1. Log in to WHM as root.
2. Navigate to Home / Account Functions / Upgrade/Downgrade an Account.
3. Select the User and Package to update.
4. Click the Upgrade/Downgrade button.