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We are aware of an issue after updating to cPanel versions 11.110.0.65, 11.126.0.21, or 11.128.0.11, some cPanel plugins or features are no longer functioning properly including WP Toolkit. Presently, updates for releases are temporarily disabled while we continue working on a solution for the missing addon features directory. Please see the following article for more information and updates:
Update to latest cPanel 110, 126, or 128 versions removes "addonfeatures" directory.

WP Toolkit - Unable to download the WordPress 6.7 package from https://www.wordpress.org/. Please try again later or contact the server administrator.

Ryland Robertson
  • Updated

Symptoms

When using WP Toolkit to install WordPress, you are given the following error in the interface:

Unable to download the WordPress 6.7 package from https://www.wordpress.org/. Please try again later or contact the server administrator.

You may also find the following error in WP Toolkit's logs:

Attempt 1: cURL error 28: Operation timed out after 15000 milliseconds with 7925346 out of 28581107 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://wordpress.org/wordpress-6.7.zip

 

Description

This issue will occur if the process reaches a timeout threshold when trying to download and install WordPress. This often means that the download is taking longer than expected.

 

Workaround

Extending the timeout can allow for the required time to download and install the WordPress archive:

  1. Access your server via WHM as the root user
  2. Navigate to "Plugins / WP Toolkit"
  3. Access the "Settings" screen
  4. Increase the value under "HTTP timeout for retrieving data from wordpress.org (sec)." The default is 15 seconds.
  5. Select "Save" to commit your changes

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