Elevate continues on Ubuntu 20 when cpanel-php packages aren't installed

Symptoms

Elevate was unable to install cpanel-php83. cPanel PHP-FPM is offline.

cpanel_php_fpm.service - FPM service for cPanel Daemons
Loaded: loaded (/etc/systemd/system/cpanel_php_fpm.service; enabled; 
vendor preset: enabled)
Active: failed (Result: exit-code) since Mon 2025-03-03 13:53:54 CST; 50s ago
Process: 2254727 ExecStart=/usr/local/cpanel/scripts/restartsrv_cpanel_php_fpm 
--notconfigured-ok --systemd-serv>

Failure is due to missing library links.

ldd /usr/local/cpanel/3rdparty/sbin/cpanel_php_fpm |grep "not found"
libicuio.so.66 => not found
libicui18n.so.66 => not found
libicuuc.so.66 => not found

Description

cPanel version 118 is required on Ubuntu 20 to elevate to Ubuntu 22. If cpanel-php or other packages cannot install, elevate will continue. This can cause unintended consequences, such as a failed service like cpanel_php-fpm or access issues with PHPMyAdmin or Roundcube. This is due to cpanel-php requirements. Generally, this issue stems from pre-existing problems in the server with cPanel updates before running elevate.

We've opened an internal case for our development team to investigate this further. For reference, the case number is RE-1372. Follow this article to receive an email notification when a solution is published in the product. 

Workaround

To repair PHP-FPM when cpanel-php74 is still installed.

1. Remove related packages:

apt-get remove cpanel-php* cpanel-jquery cpanel-jquery-ui cpanel-roundcubemail cpanel-roundcubemail-plugins-cpanel

Note: These packages may vary depending on which cPanel-controlled packages could not be installed normally.

2. Repair cPanel packages.

/scripts/check_cpanel_pkgs